International Voice Process Executive

Vrhr Solutions; Tamil Nadu; On-site; INR 260,000 - 350,000; Full time

Benefits offered by this job

Office cab

EPF

Performance based incentives

Job summary

Vrhr Solutions is seeking a Customer Support Associate in Tamil Nadu, India to assist business customers via phone, ensuring a positive experience and efficient problem resolution. The role focuses on addressing inquiries, updating records, and maintaining high service quality.

Ideal candidates have a high school diploma, 1–3 years of experience, and strong English communication, time management, and independent work abilities.

Qualifications

• Basic English communication skills required.
• Friendly, customer-focused attitude.
• Ability to understand customer concerns and resolve issues.
• Familiarity with Windows basics.
• Good time management and ability to work independently.

Responsibilities

• Answer customer calls and provide support.
• Listen carefully and resolve customer problems.
• Handle customer concerns politely and professionally.
• Keep customer records and update information accurately.
• Meet quality, productivity, and attendance targets.
• Report common customer issues and suggest improvements.

Skills

English communication

Customer focus

Problem solving

Windows basics

Time management

Education

High school diploma

Job description

Customer Support Associate

As a Customer Support Associate, you will help business customers by answering their questions over phone calls. Your goal is to solve customer issues, provide excellent service, and ensure a positive customer experience.

Responsibilities

• Answer customer calls and provide support.


• Listen carefully and solve customer problems.


• Handle customer concerns politely and professionally.


• Keep customer records and update information accurately.


• Meet quality, productivity, and attendance targets.


• Report common customer issues and suggest improvements.

Skills Required

• Good English communication skills.


• Friendly and customer-focused attitude.


• Ability to understand customer concerns and solve problems.


• Basic knowledge of Windows computers.


• Good time management and ability to work independently.

Qualifications

• High school diploma (or equivalent) or higher.


• 1 to 3 years of experience

Salary

• 2.6LPA to 3.5 LPA (Based on experience)

What we are offering

• Office cab


• EPF


• Performance based incentives