Contact Center Specialist - US Voice Process

Careernet; Dadri, Gurugram District; Vor Ort; INR 200.000 - 400.000; Vollzeit

Benefits dieser Stelle

5 days working

Sat-Sun off

Two-way cab

Zusammenfassung

Careernet is seeking a customer service professional to work with advisors and clients on service issues, policies, and account information.

You will be the first contact for inquiries, troubleshoot, educate clients on new services, and process transactions while meeting SLAs. The ideal candidate has 1-5 years in International Voice, strong communication, and the ability to explain complex policies clearly.

Qualifikationen

• A minimum of 1-5 years of relevant work experience in the International Voice
• Strong written and spoken communication skills
• Ability to explain complex policies or concepts in a time-bound manner
• Excellent customer service skills
• Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner

Aufgaben

• Act as the first point of contact for customers regarding service-related queries, troubleshooting, and handling complex service requests by logging them into appropriate systems for resolution.
• Educate clients and advisors on newly implemented services, systems, and procedures to promote efficient self-service and enhance user experience.
• Process complex service transactions and resolve account-related casework initiated through web-based or paper forms, ensuring timely completion and adherence to service-level goals.
• Handle inbound and outbound customer interactions to provide accurate, prompt, and effective solutions for transaction and service-related requests.
• Utilize internal systems and applications to record, update, and manage customer information accurately in the designated platforms.

Jobbeschreibung

Job description

Role Overview:

The candidate will be responsible for working with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts.

Role & responsibilities

• Act as the first point of contact for customers regarding service-related queries, troubleshooting, and handling complex service requests by logging them into appropriate systems for resolution.
• Educate clients and advisors on newly implemented services, systems, and procedures to promote efficient self-service and enhance user experience.
• Process complex service transactions and resolve account-related casework initiated through web-based or paper forms, ensuring timely completion and adherence to service-level goals.
• Handle inbound and outbound customer interactions to provide accurate, prompt, and effective solutions for transaction and service-related requests.
• Utilize internal systems and applications to record, update, and manage customer information accurately in the designated platforms.

Preferred candidate profile

• A minimum of 1-5 years of relevant work experience in the International Voice
• - Strong written and spoken communication skills
• - Ability to explain complex policies or concepts in a time-bound manner
• - Excellent customer service skills
• - Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner

Perks and Benefits:

• 5 days working
• Sat-Sun off
• Two-way cabs