Urgent Hiring | Bulk hiring

Expert Staffing Solutions New Delhi; Dadri, New Delhi, Gurugram District; On-site; INR 223,000 - 391,000; Full time

Job summary

Expert Staffing Solutions New Delhi is seeking a customer support associate to handle customer queries through calls and chat, delivering effective solutions and maintaining high satisfaction levels. You will follow company policies, meet quality and productivity targets, and work in a fast-paced BPO environment with US rotational shifts and weekly offs as part of the rotation.

Freshers and experienced candidates can apply, with excellent English communication and strong interpersonal and

Qualifications

• Freshers and experienced candidates can apply.
• Excellent communication skills in English.
• Good interpersonal and problem-solving skills.
• Willingness to work in US rotational shifts and rotational weekly offs.
• Comfortable working in a fast-paced BPO environment.

Responsibilities

• Handle customer queries through calls and chat to provide effective solutions.
• Maintain high standards of customer service and customer satisfaction.
• Resolve customer issues professionally and efficiently.
• Follow company policies, quality standards, and process guidelines.
• Meet performance targets related to quality, productivity, and customer experience.

Job description

Role & responsibilities

• Handle customer queries through calls and chat to provide effective solutions.
• Maintain high standards of customer service and customer satisfaction.
• Resolve customer issues professionally and efficiently.
• Follow company policies, quality standards, and process guidelines.
• Meet performance targets related to quality, productivity, and customer experience.

Preferred candidate profile

• Freshers and experienced candidates can apply.
• Excellent communication skills in English.
• Good interpersonal and problem-solving skills.
• Willingness to work in US rotational shifts and rotational weekly offs.
• Comfortable working in a fast-paced BPO environment.