Upselling City Head

Petpooja; Hyderabad, Chennai District; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Petpooja is seeking a dynamic sales leadership professional in Hyderabad to lead ASMs and RMs, drive revenue growth, and ensure CRM discipline. The role focuses on upselling, city-level strategy, and close collaboration with marketing and product teams.

The ideal candidate has 6-9 years in sales, CRM proficiency, and strong presentation skills, with a customer-first mindset and excellent communication abilities.

Qualifications

• Bachelor's degree preferred.
• 6-9 years of sales experience.
• Problem-solving attitude.
• Customer-oriented mindset.
• CRM practices knowledge.
• Influencing skills.
• Presentability required.
• Fluent in communication.

Responsibilities

• Lead and mentor a team of ASMs and RMs in the city.
• Achieve monthly upsell revenue targets and drive growth.
• Execute city-level sales plans aligned to company objectives.
• Maintain 100% CRM data hygiene and reporting.
• Support retention and resolve escalated customer issues.
• Conduct field visits to ensure on-ground alignment.

Skills

Team Leadership

Sales Strategy

CRM Proficiency

Pipeline Management

Customer Retention

Education

Bachelor's degree

Tools

CRM software

Job description

Roles and Responsibilities:

• Team Management:
  • Lead, mentor, and manage a team of ASMs and RMs in the city.
  • Ensure each team member meets their targets and follows the sales process.
  • Conduct daily/weekly reviews to track performance, productivity, and pipeline health.
  • Foster a high-performance culture and accountability across the team.
• Revenue & Target Achievement:
  • Own the citys monthly upselling revenue targets and deliver consistent growth.
  • Drive adoption and increased usage of all VAS offerings across the existing customer base.
  • Strategically push higher-value plans and services to increase average revenue per customer.
• Sales Strategy Execution:
  • Create and implement city-level sales plans based on company objectives.
  • Monitor market trends, customer feedback, and competitor activity to fine-tune strategy.
  • Collaborate with marketing and product teams to run city-specific campaigns.
• Process & Reporting:
  • Ensure 100% CRM compliance and data hygiene.
  • Share daily/weekly performance reports with leadership.
  • Conduct regular field visits to support ASMs & RMs and ensure on-ground alignment.
• Customer Success & Retention:
  • Work closely with the support and operations team to ensure existing clients are satisfied.
  • Help resolve escalated customer issues and ensure long‑term retention.

Additional Qualification and Skills:

• Bachelor's degree is preferred .
• Professional experience of 6-9 years in Sales.
• Problem‑solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Influencing Skills
• Presentability is required
• Fluent in communication