City Head - Indore

Petpooja; Indore District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Petpooja in Indore is seeking a Sales Manager to lead ASMs and RMs, drive citywide revenue through upsells, and implement targeted sales plans. The role collaborates with marketing and product teams to optimize campaigns and maximize customer value.

The candidate should have 6–9 years in sales, strong CRM knowledge, and a customer-focused approach, with excellent communication and presentability for stakeholder interaction.

Qualifications

• Bachelor’s degree preferred.
• 6–9 years in Sales.
• Problem-solving attitude.
• Customer-oriented mindset.
• Knowledge of CRM practices.
• Influencing skills.
• Presentability.
• Fluent in communication.

Responsibilities

• Lead, mentor, and manage a team of ASMs and RMs in the city.
• Own the city’s monthly upselling revenue targets and deliver growth.
• Create and implement city-level sales plans based on company objectives.
• Ensure 100% CRM compliance and data hygiene; share reports with leadership.

Skills

Influencing

Presentability

Fluent communication

Problem-solving

Customer-oriented

CRM knowledge

Education

Bachelor’s degree (preferred)

Tools

CRM software

Job description

Role & responsibilities

• Team Management:
  • Lead, mentor, and manage a team of ASMs and RMs in the city.
  • Ensure each team member meets their targets and follows the sales process.
  • Conduct daily/weekly reviews to track performance, productivity, and pipeline health.
  • Foster a high-performance culture and accountability across the team.
• Revenue & Target Achievement:
  • Own the citys monthly upselling revenue targets and deliver consistent growth.
  • Drive adoption and increased usage of all VAS offerings across the existing customer base.
  • Strategically push higher-value plans and services to increase average revenue per customer.
• Sales Strategy Execution:
  • Create and implement city-level sales plans based on company objectives.
  • Monitor market trends, customer feedback, and competitor activity to fine-tune strategy.
  • Collaborate with marketing and product teams to run city-specific campaigns.
• Process & Reporting:
  • Ensure 100% CRM compliance and data hygiene.
  • Share daily/weekly performance reports with leadership.
  • Conduct regular field visits to support ASMs & RMs and ensure on-ground alignment.
• Customer Success & Retention:
  • Work closely with the support and operations team to ensure existing clients are satisfied.
  • Help resolve escalated customer issues and ensure long-term retention.

Preferred candidate profile

• Bachelor's degree is preferred .
• Professional experience of 6-9 years in Sales.
• Problem-solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Influencing Skills
• Presentability is required
• Fluent in communication