City Head (Field Sales)

Petpooja; Mumbai; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

Petpooja in Mumbai is seeking a Territory Sales Manager to lead and mentor ASMs and RMs, drive monthly upsell targets, and expand the usage of all VAS offerings across the existing customer base.

You will collaborate with marketing and product teams to tailor campaigns, ensure CRM compliance, and provide field support to align on-ground activities with company objectives.

Qualifications

• Bachelor's degree preferable.
• 6–9 years of sales experience.
• Problem-solving attitude.
• Customer-oriented mindset.
• Knowledge of CRM practices.
• Influencing skills.
• Presentability is required.
• Fluent in communication.

Responsibilities

• Lead, mentor, and manage a team of ASMs and RMs in your territory.
• Own the territories' monthly upselling revenue targets and deliver consistent growth.
• Create and implement territory-level sales plans based on company objectives.
• Ensure 100% CRM compliance and data hygiene; share daily/weekly performance reports.
• Conduct regular field visits to support ASMs & RMs and ensure on ground alignment.
• Work closely with support and operations to ensure customer retention.

Skills

Leadership

Territory planning

Revenue growth

Team management

CRM skills

Strategic selling

Presentability

Education

Bachelor's degree

Tools

CRM software

Job description

Role & responsibilities

Team Management:

Lead, mentor, and manage a team of ASMs and RMs in your territory.

Ensure each team member meets their targets and follows the sales process.

Conduct daily/weekly reviews to track performance, productivity, and pipeline health.

Foster a high-performance culture and accountability across the team.

Revenue & Target Achievement:

Own the territories' monthly upselling revenue targets and deliver consistent growth.

Drive adoption and increased usage of all VAS offerings across the existing customer base.

Strategically push higher-value plans and services to increase average revenue per customer.

Sales Strategy Execution:

Create and implement territory-level sales plans based on company objectives.

Monitor market trends, customer feedback, and competitor activity to fine-tune strategy.

Collaborate with marketing and product teams to run city-specific campaigns.

Process & Reporting:

Ensure 100% CRM compliance and data hygiene.

Share daily/weekly performance reports with leadership.

Conduct regular field visits to support ASMs & RMs and ensure on ground alignment.

Customer Success & Retention:

Work closely with the support and operations team to ensure existing clients are satisfied.

Help resolve escalated customer issues and ensure long-term retention.

Additional Qualifications and Skills:

• A bachelor's degree is preferable.


• Professional experience of 6-9 years in Sales.


• Problem-solving attitude


• Customer-oriented mindset


• Knowledge of customer relationship management (CRM) practices


• Influencing Skills


• Presentability is required


• Fluent in communication