UNIX SQL Production Support Lead

Infosys; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Infosys in Bengaluru, India seeks a UNIX SQL Production Support Lead to monitor production applications, troubleshoot UNIX/Linux servers, and manage incidents within SLA. You will collaborate with development, database, and infrastructure teams, perform health checks, support deployments, and maintain SOPs to ensure smooth operations.

The role emphasizes on-call support, batch monitoring, and root-cause analysis, with a focus on stable production environments and timely issue resolution across

Qualifications

• Monitor production applications and ensure system availability.
• Investigate and resolve production incidents within SLA timelines.
• Troubleshoot UNIX/Linux server and application issues.
• Analyze logs and identify root causes of recurring problems.
• Execute SQL queries for data validation, issue investigation, and reporting.
• Work with development, database, and infrastructure teams to resolve issues.
• Support deployments, releases, and change requests.
• Perform health checks and monitor batch jobs, interfaces, and services.
• Create and maintain SOPs and knowledge articles.
• Participate in on-call support and major incident management.
• Ensure adherence to support processes and operational procedures.

Responsibilities

• Monitor production applications and ensure system availability.
• Investigate and resolve production incidents within SLA timelines.
• Troubleshoot UNIX/Linux server and application issues.
• Analyze logs and identify root causes of recurring problems.
• Execute SQL queries for data validation, issue investigation, and reporting.
• Work with development, database, and infrastructure teams to resolve issues.
• Support deployments, releases, and change requests.
• Perform health checks and monitor batch jobs, interfaces, and services.

Skills

Unix/Linux

SQL Server

Production Support

Incident Management

Monitoring

SLA

SQL Queries

Job description

UNIX SQL Production support Lead

Primary skills: Process->Maintenance and Production Support process->PLM Production Support process,Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->SQL SSIS->SQL Server

• Monitor production applications and ensure system availability.
• Investigate and resolve production incidents within SLA timelines.
• Troubleshoot UNIX/Linux server and application-related issues.
• Analyze logs and identify root causes of recurring problems.
• Execute SQL queries for data validation, issue investigation, and reporting.
• Work closely with development, database, and infrastructure teams to resolve issues.
• Support application deployments, releases, and change requests.
• Perform health checks and monitor batch jobs, interfaces, and services.
• Create and maintain operational documents, SOPs, and knowledge articles.
• Participate in on-call support and major incident management activities.
• Ensure adherence to support processes and operational procedures.