Production Support (AWS support) +Java springboot+SQL

Infosys; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Infosys in Hyderabad seeks an experienced Production Support professional to lead L2/L3 support for business-critical applications, ensuring high availability and timely incident resolution across application, database, and AWS layers.

The role requires strong Java Spring Boot troubleshooting, SQL optimization, RCA/CAPA execution, and collaboration with security and engineering teams for secure access and production readiness.

Qualifications

• Bachelor’s or Master’s degree in Engineering/Computer Applications or equivalent practical experience.
• 10–15 years of experience in production support / application support for enterprise systems.
• Strong hands-on experience supporting AWS-based environments and resolving cloud operational issues.
• Strong Java Spring Boot troubleshooting experience in production environments.
• Strong SQL skills with proven ability to investigate data issues and optimize queries for performance.
• Experience handling incidents, RCA documentation, and working within SLA-driven support processes.
• Working knowledge of authorization concepts and troubleshooting access/permission issues in applications.

Responsibilities

• Lead L2/L3 production support for business-critical applications, ensuring high availability and minimal downtime.
• Triage, troubleshoot, and resolve incidents across application, database, and AWS infrastructure layers within defined SLAs.
• Perform deep root-cause analysis (RCA) for recurring issues and drive corrective and preventive actions (CAPA).
• Coordinate major incident bridges, communicate status updates, and ensure timely stakeholder alignment during outages.
• Monitor and support workloads on AWS, ensuring reliability, scalability, and cost-aware operations.
• Improve observability by tuning alerts, dashboards, and log/metric signals to reduce noise and detect issues early.
• Support deployments and release activities, ensuring production readiness, rollback plans, and post-release validation.
• Diagnose application issues in Java Spring Boot services, including performance bottlenecks, thread/heap concerns, and API failures.
• Analyze SQL queries, execution plans, and database behavior to resolve latency, deadlocks, and data consistency issues.
• Collaborate with development teams to implement permanent fixes, improve code resiliency, and reduce incident recurrence.
• Support and troubleshoot authorization-related issues, ensuring secure and compliant access patterns across services.

Skills

AWS

Java Spring Boot

SQL

Incident Management

Root Cause Analysis (RCA)

CAPA

Observability

Cloud Security

Education

Bachelor’s or Master’s degree in Engineering/Computer Applications

Tools

AWS Systems Manager

MS SQL Server

Job description

Skills Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager,Technology->Database Administration->MS SQL Server->SQL Server,Technology->Java->Springboot

Key Responsibilities:

Production Support & Incident Management

• Lead L2/L3 production support for business-critical applications, ensuring high availability and minimal downtime.
• Triage, troubleshoot, and resolve incidents across application, database, and AWS infrastructure layers within defined SLAs.
• Perform deep root-cause analysis (RCA) for recurring issues and drive corrective and preventive actions (CAPA).
• Coordinate major incident bridges, communicate status updates, and ensure timely stakeholder alignment during outages.

AWS Support & Operational Excellence

• Monitor and support workloads on AWS, ensuring reliability, scalability, and cost-aware operations.
• Improve observability by tuning alerts, dashboards, and log/metric signals to reduce noise and detect issues early.
• Support deployments and release activities, ensuring production readiness, rollback plans, and post-release validation.

Java Spring Boot & SQL Troubleshooting

• Diagnose application issues in Java Spring Boot services, including performance bottlenecks, thread/heap concerns, and API failures.
• Analyze SQL queries, execution plans, and database behavior to resolve latency, deadlocks, and data consistency issues.
• Collaborate with development teams to implement permanent fixes, improve code resiliency, and reduce incident recurrence.

Authorization & Access Controls

• Support and troubleshoot authorization-related issues, ensuring secure and compliant access patterns across services.
• Partner with security and engineering teams to validate access changes and reduce risk in production environments.

Minimum Qualifications:

• Bachelor’s or Master’s degree in Engineering/Computer Applications (BTECH, BCA, MCA, MTECH) or equivalent practical experience.
• 10–15 years of experience in production support / application support for enterprise systems.
• Strong hands-on experience supporting AWS-based environments and resolving cloud operational issues.
• Strong Java Spring Boot troubleshooting experience in production environments.
• Strong SQL skills with proven ability to investigate data issues and optimize queries for performance.
• Experience handling incidents, RCA documentation, and working within SLA-driven support processes.
• Working knowledge of authorization concepts and troubleshooting access/permission issues in applications.