Site Reliability Engineering Production Support Lead

Infosys; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys is seeking an SRE Production Support Lead in Bengaluru to provide L2 support for critical applications, monitor health, and drive incident resolution with robust RCA and preventive actions.

The role requires collaboration across development, infra, and database teams, involvement in deployments, and proactive identification of automation opportunities to improve reliability.

Qualifications

• Experience in L2 production support for mission-critical apps.
• Strong grounding in SRE principles and incident management.
• Experience with Finacle product maintenance.
• Proficient in SQL for data validation and troubleshooting.

Responsibilities

• Provide L2 production support for business-critical applications.
• Monitor application and infrastructure health using SRE tools.
• Analyze and resolve production incidents within defined SLAs.
• Perform root cause analysis and implement preventive measures.
• Troubleshoot application, server, and database issues.
• Collaborate with development, infra, and DB teams to resolve issues.
• Participate in deployment, release, and change management activities.
• Monitor system performance, availability, and reliability metrics.
• Create and maintain runbooks and SOPs.
• Support on-call rotations and major incident management.
• Identify automation opportunities to improve efficiency.

Skills

DevOps

Site Reliability Engineering

UNIX Storage

Finacle Maintenance

SQL Server

Job description

SRE Production support Lead

• Primary skills:Technology->DevOps->Site Reliability Engineering(SRE),Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->Maintenance and Production Support process->Finacle Product Maintenance process,Technology->SQL SSIS->SQL Server
• Provide L2 production support for business-critical applications.
• Monitor application and infrastructure health using SRE monitoring tools.
• Analyze and resolve production incidents within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Troubleshoot application, server, and database-related issues.
• Use SQL queries for data validation, troubleshooting, and issue analysis.
• Work closely with development, infrastructure, and database teams to resolve production issues.
• Participate in deployment, release, and change management activities.
• Monitor system performance, availability, and reliability metrics.
• Create and maintain support documentation, runbooks, and SOPs.
• Support on-call rotations and major incident management processes.
• Identify automation opportunities to improve operational efficiency.