Manager – HR

KEM Hospital; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

KEM Hospital in Pune district seeks an experienced HR leader to manage HR operations and the employee lifecycle across the hospital. The role covers recruitment, onboarding, transfers, promotions and exits with strong emphasis on records, policy compliance and NABH readiness.

The candidate will drive performance management, learning and development, employee engagement, and HR analytics using HRMS to support management decisions.

Qualifications

• MBA – HR, PGDHRM and MPM are required qualifications.
• DLL & LW will be an added advantage.
• Hospital experience is preferred.

Responsibilities

• Oversee day-to-day HR operations and hospital HR processes.
• Manage employee lifecycle: recruitment, joining, onboarding, transfers, promotions, exits.
• Maintain accurate employee records and HR documentation.
• Coordinate with departments to resolve HR-related needs and improve service delivery.
• Monitor HR processes and implement policy SOPs.
• Coordinate manpower planning, recruitment, onboarding and induction.
• Oversee performance management, appraisals and annual competency mapping for staff.
• Coordinate learning and development plans and training activities.
• Drive employee engagement initiatives and foster a positive work culture.
• Ensure compliance with labour laws, NABH standards and audits.
• Utilize HRMS, generate HR MIS reports and dashboards for management.

Education

MBA – HR

PGDHRM

MPM

DLL & LW

Job description

QUALIFICATION:

• MBA – HR / PGDHRM / MPM
• DLL & LW will be an added advantage

EXPERIENCE:

• 8 – 10 years
• Hospital experience preferred

JOB RESPONSIBILITIES:

HR Operations & Employee Lifecycle Management

• Manage day-to-day HR operations and ensure smooth execution of HR processes across the hospital.
• Oversee employee lifecycle activities including recruitment, joining, onboarding, confirmation, transfers, promotions, separation and exit formalities.
• Ensure timely and accurate maintenance of employee records and HR-related documentation.
• Coordinate with various departments to address employee-related requirements and ensure timely resolution of HR matters.
• Monitor HR processes and identify opportunities for improving efficiency and service delivery.
• Ensure effective implementation of HR policies, procedures and standard operating processes.

Manpower Planning & Talent Acquisition

• Coordinate with HODs and department heads to assess manpower requirements based on operational needs, sanctioned strength, departmental workload, automation involved, hospital occupancy and service requirements.
• Monitor vacancies and recruitment requirements and ensure timely closure of positions in coordination with the recruitment team.
• Support manpower planning and deployment initiatives to ensure optimum utilisation of available manpower.
• Engaging apprentices based on allocated quota as per Board of Apprenticeship Training
• Monitor recruitment status, turnaround time and other recruitment-related metrics.
• Coordinate with recruitment agencies, educational institutions and other external recruitment partners as required.
• Support effective onboarding and induction of new employees.

Performance Management

• Coordinate and monitor the implementation of the performance management process across departments.
• Ensure timely completion of performance reviews, appraisals and related HR processes.
• Ensure Privileging and Competency Mapping is done for all nursing and para-clinical staff on a yearly basis as per NABH guidelines
• Support HODs and managers in addressing performance-related concerns and developing appropriate improvement plans.
• Monitor performance management timelines and compliance and provide periodic reports to HR leadership team.
• Assist in developing and monitoring departmental KRAs/KPIs in alignment with organisational objectives.

Learning & Development

• Coordinate with department heads and the L&D team to identify training and development requirements.
• Support implementation of the annual training and development plan.
• Monitor training participation, completion and effectiveness.
• Coordinate induction and orientation programmes for new employees.
• Support capability-building and employee development initiatives across the hospital.
• Maintain appropriate training and development records and reports.

Employee Engagement & Culture

• Support implementation of employee engagement initiatives and activities across the organisation.
• Coordinate employee communication and engagement programmes in consultation with HR leadership.
• Identify employee concerns and feedback through appropriate channels and support suitable interventions.
• Promote a positive, collaborative and employee-friendly work environment.
• Support initiatives aimed at improving employee experience, retention and organisational culture.

Labour Law & Statutory Compliance

• Ensure compliance with applicable labour laws, statutory requirements and organisational policies.
• Coordinate with relevant internal teams and external agencies for statutory compliance requirements.
• Keep track of changes in applicable labour laws and support implementation of necessary changes in HR processes.
• Assist during statutory inspections, audits and other regulatory requirements as applicable.

HRMS, MIS & HR Analytics

• Ensure effective utilisation and implementation of the HRMS for various HR processes.
• Monitor accuracy and completeness of employee data and HR records in the HRMS.
• Generate and analyse HR reports, MIS and dashboards relating to manpower, recruitment, attrition, absenteeism, separation, attendance, employee costs and other HR metrics.
• Track HR KPIs and provide periodic reports and insights to HR leadership.
• Support digitalisation and continuous improvement of HR processes through effective use of HR technology.
• Assist in developing data-driven reports to support management decision-making.

HR Policies & Process Improvement

• Assist in development, review and implementation of HR policies, procedures and SOPs.
• Ensure effective communication and implementation of HR policies across departments.
• Review existing HR processes and identify opportunities for improvement and standardisation.
• Support HR process improvement and automation initiatives.
• Ensure HR practices are aligned with organisational requirements, applicable regulations and hospital standards.

NABH, Audits & Quality

• Ensure compliance with HR-related requirements under NABH accreditation standards.
• Coordinate with departments for preparation and submission of HR-related documentation during audits and accreditation activities.
• Participate in internal and external audits and ensure timely closure of HR-related observations and action points.
• Maintain appropriate HR records and documentation required for quality and accreditation purposes.
• Promote adherence to organisational policies, quality standards and patient-centric service requirements.

Stakeholder Management

• Act as a point of contact for HODs and department heads for day-to-day HR-related matters.
• Build effective working relationships with employees, HODs, managers and other internal stakeholders.
• Provide HR guidance to managers and supervisors on employee-related matters within the scope of HR policies and applicable regulations.
• Escalate critical or sensitive matters to the Head – HR/HOD for appropriate decision-making.

General Responsibilities

• Maintain confidentiality of employee, HR and organisational information.
• Ensure professional, ethical and fair handling of employee-related matters.
• Ensure timely response to HR-related queries and correspondence.
• Maintain proper documentation and records related to HR activities.
• Participate in internal audits, inspections, accreditation activities and other organisational initiatives as required.
• Follow and implement instructions given by the HOD/Management from time to time.

Any other work/responsibility assigned by the HOD / Management in the course of business / work whether within the same unit/dept or any other unit / dept from time to time