Center Manager - Hyderabad

Oasis Fertility; Hyderabad; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Oasis Fertility in Hyderabad, India seeks an experienced operations professional to manage business targets, centre P&L, and revenue growth while ensuring cost control and care standards. You will coordinate with doctors, patients and internal teams, oversee administration, quality, MIS reporting, and maintain patient-centric service across the centre.

Strong leadership and stakeholder management are essential to drive continuous improvement in patient care, compliance, and efficiency across

Qualifications

• Experience in healthcare operations and admin management.
• Strong coordination with medical staff and vendors.

Responsibilities

• Patient care system records management, referral system, patient journey, waiting time, patient rights, patient feedback analysis.
• Coordination with doctors, patients, internal teams, Oasis locations and vendors.
• Quality and process improvement: patient safety standards, quality assurance, root cause analysis and remedial measures.
• General administration: infrastructure, hygiene, housekeeping, security and F&B services.
• Compliance management: renewals of licenses/insurances and safety procedure adherence.
• Financial management: ordering equipment, overseeing patient bills and basic accounting.
• Documentation and updates: patient records, ATR, patient feedback, ARTis, Darwin.
• MIS and reporting: preparing presentations.
• Other tasks: general liaison with medical staff and corporate departments.

Job description

Business Management Target achievement, Centre P&L, improving revenue; lower costs while meeting standards, eliminate wastage ensure better profitability, identify new business areas, strategy formulation, organizing events (Continuing Medical Education (CME)/RTM/Out Reach Camps etc)

People Matters Interviewing skills, new joiner on boarding, team training, grievance handling, duty roster preparation, conduct team meetings/huddles, engagement initiatives (monthly, special occasions) provide support, take disciplinary action, conflict resolution

• Patient care system Records management, referral system, patient journey, waiting time, patient rights, patient progress/updation mechanisms, grievance handling, patient feedback survey & analysis

Coordination – Doctors, patients, internal teams, departments, Oasis locations, vendors, referral Doctors

• Quality & process improvement - Patient safety standards, health care, safety standards, quality assurance initiatives, conduct gap/root cause analysis & provide remedial measures, process/SOP documentation, escalation handling mechanism, SOPs/Protocols adherence, stream lining of processes

General Administration – Infrastructure & facility upkeep, ensure hygiene conditions, housekeeping, security & F&B services, uninterrupted supply of water, electricity, internet services, bio medical & other hospital equipment AMCs/maintenance

• Compliance Management - Renewal of all licenses and insurances, Display of necessary licenses & certificates at the centre/s, implement safety standards and develops procedures to ensure compliance.

Financial management knowledge & skills - Order equipment and materials, Oversee preparation of patient bills and basic accountings

Documentation & Updations – Patient records, ATR, patient feedback, ARTis, Darwin

• MIS & reporting – Making presentation
• Other Areas - General liaison and communications with medical staff, non-medical staff, and with Corporate Department Heads, perform other incidental tasks, as needed.

Any other tasks as assigned