Unified Support Engineer For Endpoint Technology

Headsnminds Consultants; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Headsnminds Consultants is seeking a capable platform and operations specialist in Mumbai to provide support across Citrix, Omnissa Horizon VDI, vSphere, and endpoint management. The role also covers remote access, Password Manager, and automation tools, driving continuous improvement and clear documentation.

The candidate should troubleshoot platform issues, create runbooks, and demonstrate strong PowerShell and YAML scripting skills, with familiarity in Ansible Tower and Citrix products.

Qualifications

• Troubleshoot platform and endpoint issues and gather diagnostic evidence for root-cause analysis.
• Experience creating operational documentation, procedures and runbooks.
• Solid understanding of PowerShell and YAML scripting.
• Familiarity with Ansible Tower and automation practices.
• Knowledge of Citrix Apps and Desktops, Citrix Remote Access and Citrix ADC/NetScaler.

Responsibilities

• The role provides platform and operational support across Citrix, Omnissa Horizon VDI, vSphere, endpoint management, remote access, Password Manager, Absolute and automation technologies.
• Virtual Workspace & Remote Access
• Endpoint Platforms & Device Services
• Monitoring, Incident & Service Operations
• Automation & Continuous Improvement
• Documentation & Collaboration

Skills

PowerShell

YAML scripting

Ansible Tower

Tools

Citrix Apps and Desktops

Citrix Remote Access

Citrix ADC / NetScaler

Citrix ADM

Omnissa Horizon

Job description

Role & responsibilities

The role provides platform and operational support across Citrix, Omnissa Horizon VDI, vSphere, endpoint management, remote access, Password Manager, Absolute and automation technologies.

• Virtual Workspace & Remote Access
• Endpoint Platforms & Device Services
• Monitoring, Incident & Service Operations
• Automation & Continuous Improvement
• Documentation & Collaboration

Preferred candidate profile

• Ability to troubleshoot platform and endpoint issues and collect diagnostic evidence for root-cause analysis.
• Experience creating operational documentation, procedures and runbooks.
• Good understanding of PowerShell.
• Good understanding of YAML scripting.
• Knowledge of Ansible Tower
• Citrix Apps and Desktops.
• Citrix Remote Access.
• Citrix ADC / NetScaler.
• Citrix ADM
• Omnissa Horizon