Uk voice process associate

A.R.S. ARM OF INDIA HR CONSULTANTS PVT LTD; Jaipur; On-site; INR 300,000 - 450,000; Full time

Job summary

A.R.S. ARM OF INDIA HR CONSULTANTS PVT LTD is seeking a UK Voice Process Associate to join our on-site team in Agra. The role involves handling UK customer calls, delivering clear, professional assistance, and processing service requests with accuracy.

The ideal candidate will have strong communication and analytical skills, experience in BPO operations or finance terminology, and be comfortable with CRM tools. Rotation shifts and a focus on quality will be part of the daily work.

Qualifications

• Strong communication and customer service skills for UK voice interactions.
• Analytical skills to interpret issues and follow processes.
• Knowledge of BPO operations and exposure to finance terminology.
• English proficiency with neutral/UK-friendly accent; familiarity with CRM systems.
• Willingness to work in rotational shifts and be a team player.

Responsibilities

• Handle inbound and outbound UK-based voice calls with professionalism.
• Provide accurate information and process service requests.
• Document interactions in the CRM/system and adhere to processes.
• Meet performance targets and comply with quality standards.
• Collaborate with team and supervisors; contribute feedback on recurring issues.
• Support continuous improvement initiatives and maintain a courteous, customer-focused approach.

Skills

Communication skills

Customer service

Analytical skills

BPO knowledge

CRM tools

Education

High school diploma

Graduation degree

Tools

CRM systems

Call center tools

Job description

Company Description

A.R.S. ARM OF INDIA HR CONSULTANTS PVT LTD is part of the Arm of India Group, a diversified organization providing Human Resource, Finance, and IT services. This specialized division focuses on operational excellence and innovative solutions that support a broad range of business operations. The Human Resource team delivers end-to-end services including talent acquisition, employee engagement, performance management, and workforce planning. The company emphasizes a dynamic, inclusive work culture and the development of human capital aligned with organizational goals. Its commitment to excellence positions the India Group as a trusted industry leader and preferred partner for stakeholders.

Role Description

The UK Voice Process Associate is a full-time, on-site role based in Agra. The associate will handle inbound and outbound voice-based interactions with customers in the UK, ensuring clear, professional communication and timely resolution of queries. Daily responsibilities include responding to customer calls, providing accurate information, processing service requests, and documenting interactions in the system. The role involves following established processes, meeting performance targets, adhering to quality and compliance standards, and collaborating with team members and supervisors. The associate will also provide feedback on recurring issues, support continuous improvement initiatives, and maintain a courteous, customer-focused approach at all times.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to manage UK-based voice interactions professionally and empathetically.
• Candidates should possess solid Analytical Skills to interpret customer issues, identify solutions, and follow structured processes effectively.
• Candidates should possess knowledge of Business Process Outsourcing (BPO) operations and exposure to Finance processes or terminology, especially in an international customer support environment.
• Additional beneficial qualifications include proficiency in spoken and written English with a neutral or UK-friendly accent, familiarity with call center tools and CRM systems, and the ability to work in rotational shifts as required.
• Relevant experience in voice process or customer support roles, a high school diploma or graduation degree, strong problem-solving abilities, and a professional, respectful attitude toward colleagues and customers are preferred.