Investment Banking / Financial Services / UK Shift / Voice process /

Rivera Manpower Services; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Shift allowance

Career growth opportunities

Training and development

Job summary

Rivera Manpower Services in Bengaluru invites applications for a Customer Support Executive (UK Shift). Freshers and experienced candidates can apply; role involves handling inbound UK calls, resolving queries, and logging interactions in CRM.

You should have strong English communication, be comfortable with UK/rotational shifts, and work in a fast-paced environment. Training, shift allowances, and career growth opportunities are provided.

Qualifications

• Freshers and experienced candidates can apply.
• International BPO experience is an advantage.
• UK process exposure is a plus.

Responsibilities

• Handle inbound calls from UK customers in a professional and courteous manner.
• Understand customer concerns and provide accurate and timely resolutions.
• Assist customers with account, billing, orders, service, and general queries.
• Handle complaints and escalations professionally.
• Maintain accurate records of customer interactions in CRM systems.
• Follow company processes, quality standards, and data-security procedures.
• Achieve defined CSAT, AHT, Quality, and Productivity targets.
• Escalate complex issues to the appropriate department when required.

Skills

English fluency

Active listening

Problem solving

Customer focus

Typing

CRM familiarity

Education

10+2 / Diploma / Graduate

Tools

CRM software

Job description

WE ARE HIRING CUSTOMER SUPPORT EXECUTIVE | UK SHIFT

Position: Customer Support Executive International Voice Process
Process: UK Customer Support
Work Location: Bengaluru
Employment Type: Full-Time
Shift: UK Shift / Rotational Shift
Working Days: 5 Days a Week

Experience: Freshers & Experienced Candidates Can Apply

Job Responsibilities

• Handle inbound calls from UK customers in a professional and courteous manner.
• Understand customer concerns and provide accurate and timely resolutions.
• Assist customers with account, billing, orders, service, and general queries.
• Handle complaints and escalations professionally.
• Maintain accurate records of customer interactions in CRM systems.
• Follow company processes, quality standards, and data-security procedures.
• Achieve defined CSAT, AHT, Quality, and Productivity targets.
• Escalate complex issues to the appropriate department when required.

Candidate Requirements

• Excellent verbal and written English communication skills.
• Strong listening and problem-solving abilities.
• Customer-focused attitude with good interpersonal skills.
• Basic computer knowledge and typing skills.
• Comfortable working in UK shifts / rotational shifts.
• Ability to handle customers professionally in a fast-paced environment.
• International voice/customer-support experience is an added advantage.
• Freshers and experienced candidates are welcome, depending on the process.

Qualification

• 10+2 / Diploma / Graduate candidates can apply.
• Relevant customer-service or international BPO experience will be an advantage.

Salary & Benefits

• Competitive salary based on experience and interview performance
• Shift allowance / incentives as applicable
• 5-day working week
• Career growth opportunities
• Training and development
• International customer exposure

Location

Bangalore