Exclusive Hiring -International Customer Support (VOICE /CHAT)

Spes Staffing Solutions

Pune District

On-site

INR 450,000 - 750,000

Full time

14 days+

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Benefits offered by this job

Both-Side Cab Facility

International Customer Exposure

Career Growth Opportunities

Healthcare & Insurance ProcessExposure

Retail & Utility Process Exposure

Multiple International BPO Processes

Performance-Based Rewards &Recognition

Professional & Supportive Work Environ

Job summary

Spes Staffing Solutions in Pune is seeking an International Customer Support Associate to handle voice and blended interactions for UK/US markets, delivering exceptional customer experiences from an office in Pune.

The role requires strong English communication, 6 months+ international voice process experience, and willingness to work in rotational UK/US shifts from the Pune office.

Qualifications

Undergraduate or graduate in any stream.
Minimum 6 months of international voice process experience.
Excellent spoken English and strong customer-handling skills.
Willing to work from office in Pune and rotate UK/US shifts.

Responsibilities

Handle inbound and outbound customer interactions with international clients.
Resolve customer queries professionally and within defined timelines.
Understand customer needs and provide appropriate solutions.
Maintain high standards of communication, empathy and service.
Accurately update customer information and interaction details.
Follow process guidelines, quality standards and compliance.
Coordinate with internal teams for escalations and complex concerns.

Skills

Excellent spoken English

Customer handling

Interpersonal skills

Analytical skills

Problem-solving

Education

Undergraduate / Graduate Any Stream

Job description

HIRING INTERNATIONAL CUSTOMER SUPPORT ASSOCIATE

Voice | Blended | Chat Support | International Process

Pune | Work From Office | UK / US Shifts

Hiring talented and customer-focused professionals for International Customer Support roles in Pune. If you have strong English communication skills and want to build a career working with global customers, this is an excellent opportunity to join a fast-paced international BPO environment.

CONTACT -HR PRAJKTA

Call / WhatsApp: 85309 21444

THE ROLE

As an International Customer Support Associate, you will interact with customers from the UK and US markets, understand their requirements, resolve queries, and deliver an exceptional customer experience across Voice and Blended processes.

KEY RESPONSIBILITIES

Handle inbound and outbound customer interactions with international clients.
Resolve customer queries professionally, accurately, and within defined timelines.
Understand customer needs and provide appropriate solutions.
Maintain a high standard of communication, empathy, and customer service.
Accurately update customer information and interaction details.
Follow process guidelines, quality standards, and compliance requirements.
Coordinate with internal teams for escalations and complex customer concerns.

ELIGIBILITY