Hiring For International UK Banking!

Rivera Manpower Services; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Cab Facility

5 Days Working

2 Days Weekly Off

Job summary

Rivera Manpower Services is hiring for a UK Banking & Insurance Voice Process role in Bengaluru. You will handle international customer calls, provide information on banking and insurance products, and ensure a high-quality customer experience. The role requires clear communication and adherence to process guidelines.

The position offers UK shift timings with 5 days of work and two weekly offs. Familiarity with CRM systems and target-driven performance is valued.

Qualifications

• Excellent English communication skills (verbal & written).
• Willingness to work UK shifts.
• Experience in international voice processes or BFSI preferred.

Responsibilities

• Handle inbound and outbound calls from UK customers regarding banking and insurance services.
• Assist customers with account-related queries, transactions, policy information, and service requests.
• Provide accurate information about banking and insurance products, services, and procedures.
• Resolve customer concerns professionally to ensure a positive experience.
• Escalate complex issues to relevant departments for timely resolution.
• Maintain records in the CRM system and ensure data accuracy.

Skills

Excellent English

Customer handling

Problem-solving

Tools

CRM system

Job description

Hiring Alert UK Banking & Insurance Voice Process

Exciting Career Opportunity | International Customer Support | UK Process

Looking to build your career in international customer service? Here's an excellent opportunity to join a UK Banking & Insurance Voice Process and interact with international customers in a professional environment.

We are looking for customer-focused professionals with strong communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service.

Job Details

• Process: UK Banking & Insurance
• Job Role: Customer Support Executive
• Process Type: International Voice Process
• Salary Package: Up to 6 LPA
• Shift Timings: UK Shifts
• Working Days: 5 Days Working
• Weekly Offs: 2 Days Off
• Cab Facility: Available as per company policy and shift eligibility
• Location: Bangalore

Roles & Responsibilities

• Handle inbound and outbound calls from UK customers regarding banking and insurance services.
• Assist customers with account-related queries, banking transactions, policy information, and service requests.
• Provide accurate information about banking and insurance products, services, and procedures.
• Resolve customer concerns professionally while ensuring a smooth and positive customer experience.
• Handle customer complaints, identify issues, and provide appropriate resolutions within defined timelines.
• Explain insurance coverage, policy details, and service procedures as per process guidelines.
• Maintain accurate records of customer interactions, queries, and resolutions in the CRM system.
• Escalate complex or unresolved issues to the relevant departments for timely assistance.
• Follow company policies, compliance requirements, data protection guidelines, and quality standards.
• Achieve defined customer satisfaction, quality, productivity, and service-level targets.
• Maintain professional communication and build positive relationships with international customers.

Candidate Requirements

• Excellent English communication skills, both verbal and written.
• Strong customer-handling and problem-solving abilities.
• Willingness to work in UK shifts.
• Ability to handle international customer calls professionally.
• Basic computer knowledge and familiarity with customer support systems.
• Prior experience in customer support, international voice processes, banking, BFSI, or insurance is preferred.
• Ability to work in a target-driven environment while maintaining service quality.

Why Join?

• Salary package of up to 6 LPA
• 5 Days Working2 Days Weekly Off
• UK Shift Exposure
• Cab Facility as per company policy
• International Customer Interaction
• Career Growth in Banking, Insurance & Financial Services
• Opportunity to develop international customer service expertise