Openings For UK Banking Voice CTC Upto 6.6Lpa

Rivera Manpower Services; Bengaluru; Sur place; INR 250 000 - 400 000; Plein temps

Résumé du poste

Rivera Manpower Services is recruiting for a Customer Service Associate to support UK banking clients via voice calls from Bengaluru. Freshers and experienced candidates are welcome, with emphasis on accuracy and customer care.

You'll handle account queries, balance and payments issues, and use CRM systems while adhering to security and compliance procedures. UK business hours or rotations are expected, with a focus on clear English communication and professional conduct.

Qualifications

• Good verbal and written English communication.
• Neutral or clear pronunciation.
• Strong listening, problem-solving and customer-handling skills.
• Basic knowledge of banking products and services.
• Ability to handle difficult customers professionally.
• Basic computer knowledge and typing skills.
• Willingness to work UK business hours or rotational shifts.

Responsabilités

• Handle inbound and/or outbound calls from UK banking customers.
• Assist with account-related queries, balance enquiries, transactions, payments, and card-related issues, subject to role authorization.
• Support customers with internet and mobile banking queries.
• Handle complaints and provide appropriate resolutions or escalations.
• Verify customer identity by following approved security and authentication procedures.
• Maintain accurate customer records and update details in the CRM system.
• Follow data protection, confidentiality, anti-fraud, and anti-money-laundering procedures relevant to the role.
• Meet quality, customer satisfaction, productivity, and service-level targets.
• Communicate professionally with UK customers using clear English and appropriate telephone etiquette.

Connaissances

English proficiency

Communication skills

Customer handling

Banking knowledge

Problem solving

Typing

Computer basics

UK shift readiness

Formation

12th pass or graduate

Description du poste

Job Title: Customer Service Associate UK Banking Voice Process

Process: Inbound/Outbound Voice

Industry: Banking and Financial Services

Location: Bangalore

Experience: Freshers and experienced candidates

Shift: UK shifts (may include rotational shifts)

Job Summary

We are looking for customer-focused professionals to handle customer queries for UK banking clients over the phone. The role involves providing banking-related assistance, resolving customer issues, maintaining service quality, and following banking security and compliance procedures.

Key Responsibilities

• Handle inbound and/or outbound calls from UK banking customers.
• Assist with account-related queries, balance enquiries, transactions, payments, and card-related issues, subject to role authorization.
• Support customers with internet and mobile banking queries.
• Handle complaints and provide appropriate resolutions or escalations.
• Verify customer identity by following approved security and authentication procedures.
• Maintain accurate customer records and update details in the CRM system.
• Follow data protection, confidentiality, anti-fraud, and anti-money-laundering procedures relevant to the role.
• Meet quality, customer satisfaction, productivity, and service-level targets.
• Communicate professionally with UK customers using clear English and appropriate telephone etiquette.

Required Skills

• Good verbal and written English communication.
• Neutral or clear, easily understandable pronunciation.
• Good listening, problem-solving, and customer-handling skills.
• Basic knowledge of banking products and services.
• Ability to handle difficult customers professionally.
• Basic computer knowledge and typing skills.
• Willingness to work UK business hours or rotational shifts.

Eligibility Criteria

• Minimum qualification: 12th pass or graduate, depending on the employer.
• Freshers may apply; relevant customer service or banking experience is an advantage.
• Candidates must be comfortable working in a voice-based process.
• Strong customer service orientation and attention to detail.

Key Performance Indicators (KPIs)

• Customer satisfaction (CSAT).
• Quality audit scores.
• Average handling time (AHT).
• First-call resolution (FCR).Attendance and schedule adherence.
• Compliance with banking security procedures.

Note: Exact eligibility, shift timings, salary, and banking responsibilities depend on the employer and client requirements.