Travel Sales & Growth Associate

OceanAir; India; Vor Ort; INR 500.000 - 900.000; Vollzeit

Zusammenfassung

OceanAir in India seeks a commercially driven and analytical Travel Sales & Growth Associate to convert inquiries into bookings, analyze customer behavior, and enhance travel packages with AI tools. You will develop new experiences, identify revenue opportunities, and collaborate with teams to drive growth.

The role requires 2–4 years in travel sales or related fields, strong English skills, and a solid understanding of customer purchasing behavior. Premium travel exposure is preferred.

Qualifikationen

• 2–4 years of experience in travel sales, business development, or customer service with sales responsibilities.
• Proven ability to manage inquiries, follow up, negotiate, overcome objections, and close sales.
• Strong commercial awareness and understanding of customer purchasing behavior.
• Practical experience using AI tools for research, analysis, and business development.
• Strong analytical, problem-solving, and creative thinking skills.
• Understanding of travel products, itinerary planning, and customer expectations.
• Excellent English, both written and spoken.
• Previous experience in travel, tourism, or hospitality, preferably with exposure to premium travel products.

Aufgaben

• Handle customer inquiries, recommend suitable travel packages, follow up, negotiate, overcome objections, and close bookings.
• Analyze customer behavior, feedback, inquiries, and lost sales to identify reasons behind low conversion and missed opportunities.
• Review and enhance existing travel packages, itineraries, pricing, and experiences to improve their appeal and competitiveness.
• Develop new packages and product combinations by combining destinations, activities, accommodation, and unique experiences.
• Conduct market and competitor research to identify customer demands, market trends, product gaps, and revenue opportunities.
• Identify upselling and cross-selling opportunities to increase booking value and revenue.
• Utilize AI tools for customer analysis, market research, competitor benchmarking, sales improvement, and product development.
• Monitor sales performance and conversion rates, translating findings into practical recommendations.
• Collaborate with Sales and Operations teams to implement product improvements and new offerings.

Kenntnisse

Inquiry management & closing

Customer behavior analysis

Commercial awareness

AI tools usage

Analytical & creative thinking

Tools

AI tools

Jobbeschreibung

We are looking for a commercially driven and analytical Travel Sales & Growth Associate who combines hands-on sales skills with customer behavior analysis and AI tools.

The role involves converting inquiries into bookings, understanding why customers buy or don't buy, improving existing travel packages, developing new experiences, and identifying opportunities to increase sales, conversion rates, and revenue.

Key Responsibilities

• Handle customer inquiries, recommend suitable travel packages, follow up, negotiate, overcome objections, and close bookings.
• Analyze customer behavior, feedback, inquiries, and lost sales to identify reasons behind low conversion and missed opportunities.
• Review and enhance existing travel packages, itineraries, pricing, and experiences to improve their appeal and competitiveness.
• Develop new packages and product combinations by combining destinations, activities, accommodation, and unique experiences.
• Conduct market and competitor research to identify customer demands, market trends, product gaps, and revenue opportunities.
• Identify upselling and cross-selling opportunities to increase booking value and revenue.
• Utilize AI tools for customer analysis, market research, competitor benchmarking, sales improvement, and product development.
• Monitor sales performance and conversion rates, translating findings into practical recommendations.
• Collaborate with Sales and Operations teams to implement product improvements and new offerings.

Job Requirements

• 2–4 years of experience in travel sales, business development, or customer service with sales responsibilities.
• Proven ability to manage inquiries, follow up, negotiate, overcome objections, and close sales.
• Strong commercial awareness and understanding of customer purchasing behavior.
• Practical experience using AI tools for research, analysis, and business development.
• Strong analytical, problem-solving, and creative thinking skills.
• Understanding of travel products, itinerary planning, and customer expectations.
• Excellent English, both written and spoken.
• Previous experience in travel, tourism, or hospitality, preferably with exposure to premium travel products.