Business Development Associate

Voyaah; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Voyaah is seeking a Business Development Associate to convert traveller inquiries into bookings and guide the holiday planning journey. This inside sales role blends consultative selling with travel planning, leveraging AI tools and CRM to tailor itineraries.

You will engage inbound leads via calls, WhatsApp, and email, design personalised itineraries, and manage end-to-end bookings, collaborating with Product, Marketing, Operations, and Accounts for a seamless customer experience.

Qualifications

• Bachelor’s degree in Business Administration / Commerce / Marketing or related field.
• 1–4 years of experience in travel or holiday sales.
• Strong communication and persuasion skills; ability to build rapport with customers.

Responsibilities

• Engage with inbound leads via calls, WhatsApp, and email to understand travel preferences and convert enquiries into bookings.
• Design personalised travel itineraries using internal tools and AI-powered systems.
• Manage the end-to-end journey from enquiry to booking confirmation for a seamless traveller experience.
• Maintain accurate records of customer interactions and manage lead pipelines in CRM and internal systems.
• Collaborate with Product, Marketing, Operations, and Accounts to ensure smooth planning, booking execution, and customer satisfaction.

Skills

Communication skills

Persuasion skills

Customer rapport

CRM proficiency

Organisational skills

Education

Bachelor’s degree in Business Administration/Commerce/Marketing

Tools

CRM software

Job description

We’re on the lookout for a Business Development Associate who will help travellers turn their dream

holidays into reality. You will engage with a highly qualified inbound user base and guide them through

the entire holiday planning journey from understanding their requirements to curating personalised

itineraries and completing bookings. This is primarily an inside sales role, where you will combine

consultative selling with travel planning. You will also use Voyaah’s internal systems, including CRM and

proprietary AI tools, to design and manage customised holiday itineraries.

Key Responsibilities:

• Customer Consultation & Sales: Engage with inbound leads via calls, WhatsApp, and email to understand travel preferences, recommend suitable holiday options, and convert enquiries into confirmed bookings.
• Holiday Planning & Itinerary Creation: Design personalised travel itineraries using Voyaah’s internal tools and AI-powered systems, ensuring that each holiday is thoughtfully planned and tailored to customer preferences.
• End-to-End Holiday Management: Manage the complete journey from enquiry to booking confirmation, ensuring a smooth and delightful experience for travellers throughout the planning process.
• CRM & Process Management: Maintain accurate records of customer interactions, manage lead pipelines, track follow-ups, and ensure proper usage of CRM and internal systems.
• Cross-functional Collaboration: Work closely with internal teams including Product, Marketing, Operations, and Accounts to ensure seamless holiday planning, booking execution, and customer experience.

Who you are:

• You have a Bachelor’s degree (not a Master’s) in Business Administration / Commerce / Marketing or a related field.
• You have 1 to 4 years of experience in travel/Holiday sales.
• You are comfortable speaking with customers and building rapport quickly.
• You have strong communication and persuasion skills.
• You are organised and capable of managing multiple customer conversations and travel plans simultaneously.
• You are comfortable using digital tools such as CRM systems and internal platforms.

Bonus Points if:

• You are passionate about travel and exploring destinations.
• Have prior experience in travel sales, hospitality, or customer-facing roles.
• You are curious about using technology and AI tools to enhance productivity.