Customer Support Executive

SHARDA CONSULTANCY SERVICES; Faridabad District; On-site; INR 223,000 - 335,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in the Delhi-NCR region is seeking a dedicated Customer Support Executive with a passion for travel. You will handle inquiries related to bookings, reservations, cancellations, and refunds, guiding customers through our services with empathy and clarity.

In this fast-paced role, you will collaborate with other departments to resolve issues, maintain accurate records, and stay updated on policies and industry trends to deliver exceptional service throughout the

Qualifications

• Strong customer service and support skills.
• Familiarity with travel processes, including booking, reservations, cancellations, and refunds.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Problem-solving skills and a customer-centric approach.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with booking and reservation processes, ensuring accuracy and efficiency.
• Handle cancellations and refunds, providing clear explanations and support to customers.
• Collaborate with other departments to resolve customer issues and improve service delivery.
• Maintain detailed records of customer interactions and transactions.
• Stay updated on company policies, procedures, and travel industry trends to provide informed support.

Skills

Customer service

Travel industry knowledge

Communication skills

Multitasking

Empathy

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Delhi-NCR region. The ideal candidate will have a strong background in customer service and support, particularly within the travel industry. This role is crucial in ensuring that our customers receive the highest level of service and support throughout their journey with us. As a Customer Support Executive, you will be responsible for handling customer inquiries related to bookings, reservations, cancellations, and refunds. You will assist customers in navigating our services, resolving issues, and providing information about our offerings. Your ability to communicate effectively and empathize with customers will be key to ensuring their satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with booking and reservation processes, ensuring accuracy and efficiency.
• Handle cancellations and refunds, providing clear explanations and support to customers.
• Collaborate with other departments to resolve customer issues and improve service delivery.
• Maintain detailed records of customer interactions and transactions.
• Stay updated on company policies, procedures, and travel industry trends to provide informed support.

Required Skills

• Strong customer service and support skills.
• Familiarity with travel processes, including booking, reservations, cancellations, and refunds.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Problem-solving skills and a customer-centric approach.

If you are passionate about providing exceptional customer service and have experience in the travel industry, we encourage you to apply for this exciting opportunity to make a difference in our customers' experiences.