Travel Journey Management Process - Customer Service Voice

WorkzApp; Mumbai; On-site; INR 201,000 - 246,000; Full time

Job summary

WorkzApp in Mumbai is hiring for a Customer Service Voice professional focused on Travel Journey Management. You will handle inbound and outbound calls for international clients, assist with bookings, itinerary changes, and travel-related support.

This full-time role offers a 5-day week with 24/7 rotational shifts, weekend coverage, and opportunities for performance-based incentives. Strong English and Hindi, plus reliability and basic computer skills are essential.

Qualifications

• HSC or Graduation required.
• Minimum 6 months of International BPO Voice experience.
• Clear English communication and fluency in Hindi.
• Ability to work on 24/7 rotational shifts including weekends.
• Basic computer literacy and familiarity with call center systems.

Responsibilities

• Handle inbound and outbound voice calls for international travel clients.
• Manage inquiries related to travel bookings, itineraries and journey modifications.
• Process travel-related requests and provide real-time solutions.
• Maintain accurate records of interactions in the system.
• Follow company protocols and meet daily targets; escalate when needed.

Skills

English fluency

Hindi fluency

Customer service mindset

Reliability & attendance

Problem solving

Education

HSC or Graduation

Tools

Call center systems

Job description

# Travel Journey Management Process - Customer Service VoiceTravel BPO Services·Airoli, Navi Mumbai Full-time48h response guarantee ₹18,000 – ₹22,000/month + Performance Incentives 0-1 years (Freshers eligible with 6 months International BPO Voice experience)Responds within 48 hours## About the roleAbout the Company Our organization is a leading Business Process Outsourcing (BPO) firm specializing in travel and journey management services. We partner with international clients to deliver exceptional customer service experiences across voice-based communication channels. With a commitment to operational excellence and employee development, we create opportunities for fresh talent to build rewarding careers in the BPO industry.Role Overview This is a full-time position for a Customer Service Voice professional focused on Travel Journey Management processes. You will handle inbound and outbound voice calls for international clients, managing customer inquiries, booking modifications, and travel-related support. This role offers rotational shift work with the flexibility of a standard 5-day working week.Key Responsibilities • Handle inbound and outbound voice calls for international travel clients with professionalism and efficiency • Manage customer inquiries related to travel bookings, itineraries, and journey modifications • Process travel-related requests and provide real-time solutions to client concerns • Maintain accurate records of all customer interactions and transactions in the system • Follow company protocols and quality standards during all customer communications • Meet daily call handling targets and performance metrics • Escalate complex issues to senior team members when required • Contribute to team goals and support colleague development through knowledge sharingMust-Have Skills • HSC or Graduation qualification • Minimum 6 months of International BPO Voice Experience • Clear English communication and fluency in Hindi • Ability to work on 24/7 rotational shifts including weekends • Basic computer literacy and familiarity with call center systems • Customer service mindset with patience and problem-solving attitude • Reliability and consistent attendanceGood to Have • Previous experience in travel or hospitality industry • Knowledge of travel booking systems or GDS platforms • Multi-lingual capabilities • Experience handling international clients across different time zones • Certification courses in customer service or BPO operationsWhat You Will Gain • Hands-on experience in international travel process management and customer journey optimization • Development of strong communication and soft skills through daily interaction with global clients • Career growth opportunities within the BPO industry with clear advancement paths • Exposure to diverse travel-related queries building domain expertise and product knowledge • Professional work environment with performance-based incentives and travel allowance benefitsResume Keywords: Customer Service Voice, BPO Operations, Travel Journey Management, International Client Support, Call Center Operations, Problem Resolution, Customer Communication, Travel Process Handling, Quality Assurance, Shift Management, Inbound Outbound Calls, Travel Booking Systems, Customer Satisfaction, Process Documentation, Voice Channel Support