Travel Voice Customer Support

Vrinda International; Dadri; Presencial; INR 260.000 - 380.000; Jornada completa

Descripción de la vacante

Vrinda International in Noida is seeking a Travel Voice Customer Support agent to handle inbound calls from airline clients and passengers. The role requires over a year of travel industry experience to resolve inquiries and maintain strong customer relationships.

You will work from the Noida office in a rotational shift, applying CRM skills and delivering courteous service while ensuring smooth travel bookings and itinerary changes.

Formación

• Minimum 1 year travel industry or airline customer service experience.
• Experience in voice processes and direct customer support.
• Excellent verbal communication and professional presentation.
• Ability to handle queries and resolve conflicts effectively.
• Proficiency in CRM practices and data entry.
• Willingness to work from Noida office and across rotational shifts.

Responsabilidades

• Handle inbound voice calls for travel bookings and airline services.
• Troubleshoot issues and provide accurate resolutions.
• Maintain positive customer relationships throughout interactions.
• Work within a rotational shift schedule to ensure 24/7 coverage.
• Follow travel process knowledge to guide customers through changes.
• Adhere to Noida office protocols.

Conocimientos

Voice process

CRM software

Verbal communication

Customer support

Travel industry experience

Shift flexibility

Herramientas

CRM software

Descripción del empleo

Welcome to Vrinda International's Talent Portal

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Job Description

Summary

We are seeking a dedicated professional to join our IT Services team in Noida as a Travel Voice Customer Support agent. This pivotal role involves managing inbound voice interactions to deliver exceptional service to our airline clients and their passengers. The ideal candidate will leverage over a year of specific experience in travel processes to resolve inquiries, manage customer relationships, and ensure seamless service delivery within a rotational shift environment.

Responsibilities

• Handle incoming voice calls to address customer queries related to travel bookings and airline services.
  


• Utilize strong problem-solving abilities to troubleshoot issues and provide accurate resolutions efficiently.
  


• Maintain and nurture positive customer relationships throughout all interactions.
  


• Execute tasks within a rotational shift schedule to ensure 24/7 operational coverage.
  


• Apply specific knowledge of travel processes to guide customers through complex booking or itinerary changes.
  


• Adhere to office-based work protocols located in Noida.
  

Requirements

Requirements:

• Minimum of one year of hands-on experience specifically within the travel industry or airline customer service sectors.
  


• Proven expertise in voice process operations and direct customer support.
  


• Exceptional verbal communication skills capable of conveying information clearly and professionally.
  


• Demonstrated ability to handle customer queries and resolve conflicts effectively.
  


• Strong problem-solving capabilities to manage diverse service scenarios.
  


• Proficiency in Customer Relationship Management (CRM) practices.
  


• Flexibility to work across various rotational shifts.
  


• Willingness to work from the office in Noida.