TRAVEL VOICE PROCESS

Vrinda International; Jaipur; On-site; INR 270,000 - 330,000; Full time

Job summary

Zoho in Jaipur invites applications for a Travel Voice Process role, handling travel service inquiries via voice calls, ensuring clear communication and timely resolutions.

Ideal candidates have strong English, problem-solving abilities, basic computer skills, and prior experience with voice-based customer support; training will be provided.

Qualifications

• Must think clearly under pressure and solve problems quickly.
• Strong commitment to delivering exceptional customer service.
• Basic computer literacy and software navigation skills.
• Excellent command of English, both verbal and written.
• Experience with voice-based customer support is preferred.
• Ability to handle diverse customer queries with patience and professionalism.

Responsibilities

• Manage incoming voice interactions to resolve travel service queries.
• Demonstrate strong problem-solving to address complex issues.
• Maintain a customer-centric approach to ensure positive experiences.
• Use basic computer systems to navigate databases and update client information.
• Communicate clearly and professionally in English to convey information.
• Handle complaints and requests with patience and service orientation.

Skills

Critical thinking

Customer service orientation

Basic computer operations

Excellent English communication

Voice-based processes familiarity

Query resolution

Job description

Sitapura / MNS, Jaipur, India | Posted on 10/10/2026

Job Description

TRAVEL VOICE PROCESS

Summary

This role is situated within the IT Services sector, offering a compensation package of ₹3 LPA. The position focuses on managing travel-related inquiries through voice channels, requiring a professional who can effectively address customer needs while maintaining high service standards. The primary objective is to ensure seamless communication and resolution of client issues, contributing to overall customer satisfaction and operational efficiency in the travel domain.

Responsibilities

• Manage incoming voice interactions to resolve customer queries related to travel services.
  
• Demonstrate strong problem-solving capabilities to address complex issues efficiently.
  
• Maintain a customer-centric approach throughout all interactions to ensure positive experiences.
  
• Utilize basic computer systems to navigate databases and update client information accurately.
  
• Communicate clearly and professionally in English to convey information and solutions.
  
• Handle customer complaints and requests with patience and a service-oriented mindset.
  

Requirements

Requirements:

• Proven ability to think critically and solve problems in a fast-paced environment.
  
• Strong orientation toward delivering exceptional customer service.
  
• Proficiency in basic computer operations and software navigation.
  
• Excellent command of the English language for effective verbal and written communication.
  
• Prior experience or familiarity with voice-based processes and customer support functions.
  
• Competence in managing and resolving diverse customer queries.