Travel customer support | GDS Expert | Gurugram

IGT Solutions; Gurugram District; On-site; INR 355,000 - 426,000; Full time

Job summary

IGT Solutions Pvt. Ltd. in Gurugram invites Travel Consultant - Blended Process to join our travel support team. You will manage end-to-end travel bookings and ticketing, handling refunds, reissues, exchanges, and MCOs with hands-on GDS experience.

The role requires graduates, at least six months in corporate travel, and excellent communication. You will use GDS systems, adhere to travel policies, and deliver accurate, customer-focused service.

Qualifications

• Graduates only
• Minimum 6 months experience in corporate travel
• Hands-on GDS ticketing experience mandatory
• Experience with refunds, reissues, exchanges, MCOs, and cancellations
• Excellent communication skills

Responsibilities

• Handle end-to-end travel booking and ticketing activities.
• Process refunds, reissues, exchanges, cancellations, and MCOs independently.
• Utilize GDS systems for reservations and ticketing.
• Provide exceptional customer service while ensuring accuracy and compliance with travel policies.

Skills

Communication

GDS Systems

Education

Graduate degree

Tools

GDS Systems

Job description

Travel Process || Customer Support || Immediate Hiring

Travel Process Hiring

Role:

Travel Consultant - Blended Process

Salary:

Up to 35K CTC

Eligibility & Requirements

Graduates Only

Minimum 6Months of experience in Corporate Travel/Travel Process

Hardcore GDS experience is mandatory

Candidates must have hands-on experience in:

• Refunds
• Reissues
• Ticket Exchanges
• MCO (Miscellaneous Charge Order)
• Ticket Cancellations

Excellent communication skills are mandatory

Job Responsibilities

• Handle end-to-end travel booking and ticketing activities.
• Process refunds, reissues, exchanges, cancellations, and MCOs independently.
• Utilize GDS systems for reservations and ticketing.
• Provide exceptional customer service while ensuring accuracy and compliance with travel policies.

Interview Process

1 HR Round
2 VET & VWT
3 Travel Test
4 Operations Round

Important Note

Candidates must have hands-on GDS ticketing experience and should have personally processed refunds, reissues, exchanges, MCOs, and cancellations. Candidates who have only handled customer queries through CRM without performing ticketing functions can be considered.