Walk-in | Customer Service Executive|GDS Mandate|GGN

IGT Solutions; Gurugram District, Delhi; On-site; INR 335,000 - 446,000; Full time

Benefits offered by this job

Career growth opportunities

Professional work environment

Training and development support

Job summary

IGT Solutions in Gurugram is hiring a Customer Support Associate to handle inbound and outbound queries related to travel bookings, policies, and services. You will deliver high-quality service in a fast-paced environment, with emphasis on accuracy and customer satisfaction.

We seek graduates with at least 6 months of experience; travel/airline exposure is a plus. The role offers up to ₹40,000 per month, growth opportunities, and a professional work environment with training and development

Qualifications

• Graduate in any discipline (mandatory).
• Minimum 6 months of work experience.
• Prior travel/airline industry experience preferred.
• Excellent verbal communication and customer handling skills.
• Comfortable working in a dynamic and fast-paced environment.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Assist customers with travel-related queries and service requests.
• Provide accurate information regarding bookings, policies, and services.
• Resolve customer concerns while maintaining high service standards.
• Ensure adherence to quality and productivity metrics.
• Maintain complete and accurate documentation of customer interactions.

Skills

Excellent communication

Customer handling

Travel/Airline industry experience

Education

Graduate in any discipline

Job description

We are looking for enthusiastic and customer-focused professionals to join our team. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service. Candidates with prior experience in the travel or airline industry will be preferred.

Job Title

Customer Support Associate - ( GDS Mandate)

Eligibility Criteria

• Graduate in any discipline (Mandatory)
• Minimum 6 months of work experience
• Prior experience in Travel/Airline industry will be preferred
• Excellent verbal communication and customer handling skills
• Comfortable working in a dynamic and fast-paced environment

Key Responsibilities

• Handle inbound and outbound customer interactions professionally
• Assist customers with travel-related queries and service requests
• Provide accurate information regarding bookings, policies, and services
• Resolve customer concerns while maintaining high service standards
• Ensure adherence to quality and productivity metrics
• Maintain complete and accurate documentation of customer interactions

Selection Criteria

• VET & VWT Score: 60+ (Mandatory)
• GDS Test

Compensation & Benefits

• Salary: Up to 30,000 to 40,000 per month
• Career growth opportunities
• Professional work environment
• Training and development support

Hiring Details

• Open Positions (HC): 25
• SPOC: Sonam Singh ( Atain HR)- 9953150816