Travel Consultant

Shining Stars Institution & travels; Gurugram District; Presencial; INR 268.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Two-way cab

Incentives

Descripción de la vacante

Shiningstars ITPL invites walk-in candidates for an International Travel Consultant in Gurugram. You will handle premium travel bookings via voice and chat with a focus on accuracy and high customer satisfaction.

Qualified applicants should know GDS platforms (Amadeus, Sabre, Galileo), have Level 5 English, and be ready for a 24/7 rotational shift in a 5-day work week. Freshers with travel/tourism education are welcome, experience-based negotiation optional.

Formación

• Level 5 English communication skills are mandatory.
• Hands-on operational knowledge of GDS platforms (Amadeus, Sabre, Galileo) and travel booking tools.
• Open to Freshers with travel/tourism education or strong theoretical tool knowledge; 24/7 rotational shifts are required.

Responsabilidades

• Manage end-to-end queries for international flight bookings, hotel reservations, routing, and itineraries via voice and chat.
• Use GDS and travel tools to process reservations, cancellations, re-issuances, and fare calculations.
• Troubleshoot real-time disruptions, schedule changes, and ticketing errors.
• Maintain high English standards while engaging international clients to ensure satisfaction scores.

Conocimientos

GDS knowledge

English proficiency

Customer service

Educación

Travel/Tourism education

Herramientas

Amadeus

Sabre

Galileo

Descripción del empleo

JOB OPENING: INTERNATIONAL TRAVEL CONSULTANT

Location :- Gurgaon Sector 18

Shiningstars ITPL Recruitment Drive (Gurgaon)

Shiningstars ITPL is hosting a walk-in interview drive for Travel Customer Support Executives to manage our premium International Voice and Chat processes in Gurugram. We are looking for highly articulate individuals with solid domain knowledge of travel operations, ticketing tools, and global distribution systems.

Position Overview

• Profile: Travel Customer Support Executive (Voice and Chat)
• Process: Premium International Process
• Location: Gurugram
• Work Structure: 5 Days Working Week | Rotational Shifts | 2 Rotational Weeks-Off
• Transportation: Both-side cabs

Compensation & BenefitsFreshers

• Fixed Salary: INR 24,000 CTC per month
• Incentives: Performance-linked monthly incentives

Experienced Candidates

• Fixed Salary: INR 30,000 CTC per month
• (negotiable based on tenure and previous components)
• Incentives: Uncapped performance incentives based on revenue and quality metrics

Key Responsibilities

• Manage end-to-end customer queries regarding international flight bookings, hotel reservations, routing, and travel itineraries via voice calls and digital chat channels.
• Utilize Global Distribution Systems (GDS) and specialised travel tools to process reservations, cancellations, re-issuances, and fare calculations.
• Troubleshoot complex real-time travel disruptions, schedule changes, and ticketing errors.
• Maintain Level 5 English linguistic standards while engaging with international clients to ensure top-tier customer satisfaction scores.

Eligibility Criteria

• Language Proficiency: Level 5 English communication skills (impeccable verbal clarity, neutral accent, and flawless written grammar) are strictly mandatory.
• Technical Knowledge: Hands-on operational knowledge of GDS platforms (such as Amadeus, Sabre, or Galileo) and web-based travel booking applications is mandatory.
• Experience: Open to both Freshers (with certified travel/tourism education or strong theoretical tool knowledge) and Experienced travel process professionals.
• Shift Flexibility: Must be entirely comfortable working in a 24/7 rotational shift environment.

Walk-In Interview Details

• Interview Format: Direct face-to-face evaluations and live technical system testing.