Travel Customer Care Executive

SHARDA CONSULTANCY SERVICES; Gurugram District; On-site; INR 180,000 - 320,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Haryana is seeking a Travel Customer Care Executive to be the first point of contact for customers. You will assist with travel bookings, respond to inquiries, and provide travel advice to ensure a smooth journey.

The role requires excellent communication, a passion for travel, and the ability to work in a fast-paced environment while maintaining accurate records of interactions and transactions.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle travel bookings and inquiries with accuracy.
• Comfortable working in a fast-paced environment and resolving complaints.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist customers with travel bookings and itinerary changes.
• Provide travel advice and information to customers.
• Handle and resolve complaints to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Travel knowledge

Problem solving

Education

High school diploma

Tools

CRM software

Job description

We are seeking a dedicated Travel Customer Care Executive to join our team in Haryana. In this role, you will be the first point of contact for our customers, providing exceptional service and support related to their travel inquiries and bookings. Your primary responsibility will be to assist customers with their travel plans, answer questions, and resolve any issues they may encounter during their journey. You will play a crucial role in ensuring customer satisfaction and loyalty by delivering timely and accurate information. Key responsibilities include responding to customer inquiries via phone and email, managing bookings, providing travel advice, and handling complaints effectively. You will also be responsible for maintaining accurate records of customer interactions and transactions. The ideal candidate will possess strong communication skills, a passion for travel, and the ability to work in a fast-paced environment. If you are enthusiastic about helping others and have a keen interest in the travel industry, we encourage you to apply for this exciting opportunity.