Travel Consultant (Sales)

On The Globe; Pune District, Tathawade; On-site; INR 250,000 - 450,000; Full time

Job summary

On The Globe in Pune seeks a Travel Consultant to manage client consultations, create customized itineraries, prepare quotations and follow up to convert enquiries into bookings.

The role involves CRM updates, coordination with operations and vendors, and post-trip follow-up to collect feedback and referrals.

Responsibilities

• Lead Handling: Respond to travel enquiries received through calls, WhatsApp, email, social media, and CRM platforms.
• Client Consultation: Interact with travellers to understand travel preferences, budget, travel style, duration, and expectations.
• Itinerary Preparation: Prepare customized travel itineraries based on client requirements and update based on feedback.
• Quotation Preparation: Prepare and share quotations including inclusions, exclusions, payment terms, and travel notes.
• Follow-Up & Booking Conversion: Maintain regular follow-ups with clients to convert enquiries into bookings.
• Booking Coordination: Collect traveller details, confirmations, and advance payments; handover to operations.
• CRM Updates: Maintain records of client communication, follow-ups, booking stages, and payment status.
• Vendor & Operations Coordination: Check availability, costing support, and booking requirements with vendors.
• Client Support: Assist travellers with guidance, documentation, and pre-travel/travel-stage support.
• Post-Trip Follow-Up: Collect feedback, reviews, and referral opportunities after trips.
• Product & Destination Learning: Improve destination knowledge, travel trends, supplier understanding, and product knowledge.

Job description

Main Responsibilities:

1. Client Consultation & Travel Planning
2. Customized Itinerary Creation
3. Quotation Preparation & Follow-Up
4. Lead Conversion & Client Relationship Management
5. CRM & Documentation Management
6. Coordination with Operations & Vendors
7. Post-Booking Client Support
8. Destination & Product Knowledge Development

Tasks & Activities:

• Lead Handling: Respond to travel enquiries received through calls, WhatsApp, email, social media, and CRM platforms. Understand client requirements and qualify leads accordingly.
• Client Consultation: Interact with travellers to understand travel preferences, budget, travel style, duration, and expectations. Suggest suitable destinations, hotels, and experiences.
• Itinerary Preparation: Prepare customized travel itineraries based on client requirements. Modify and update itineraries based on client feedback and operational feasibility.
• Quotation Preparation: Prepare and share quotations including inclusions, exclusions, payment terms, and travel notes in company format.
• Follow-Up & Booking Conversion: Maintain regular follow-ups with clients through calls, WhatsApp, and email. Assist in converting enquiries into confirmed bookings.
• Booking Coordination: Collect traveller details, booking confirmations, and advance payments. Coordinate smooth handover to operations team after booking confirmation.
• CRM Updates: Maintain accurate records of client communication, follow-ups, booking stages, and payment status in CRM.
• Vendor & Operations Coordination: Coordinate internally with operations team and vendors for availability checks, costing support, and booking requirements.
• Client Support: Assist travellers with basic travel guidance, documentation requirements, and support during pre-travel and travel stages.
• Post-Trip Follow-Up: Collect client feedback, reviews, and referral opportunities after trip completion.
• Product & Destination Learning: Continuously improve destination knowledge, travel trends, supplier understanding, and tourism product knowledge through research and training.