Travel Consultant

Sunsha Holidays; Pune District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Sunsha Holidays seeks a motivated Travel Consultant to join our travel team. You will understand customer requirements, design itineraries, prepare quotations, and convert enquiries into bookings.

You will coordinate with hotels, airlines and DMCs, maintain CRM records, and strive to deliver excellent customer service while achieving sales targets.

Qualifications

• Strong communication and interpersonal skills.
• Ability to design customized domestic and international itineraries.
• Proficient in preparing accurate quotations and documentation.
• Experience with travel CRM and supplier coordination is a plus.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email and other channels.
• Understand client requirements, budgets and preferences for travel.
• Prepare tailored domestic and international itineraries.
• Draft and send professional quotations to customers.
• Coordinate hotel bookings, flights, transfers and activities.
• Negotiate with suppliers for competitive rates and value-added services.
• Follow up on quotations to convert enquiries into bookings.
• Maintain CRM records and assist with pre-travel arrangements.
• Assist with travel documentation and visa requirements.
• Support corporate, group, and MICE travel needs.
• Stay updated on destinations, products, and schedules.
• Aim to meet sales and conversion targets.

Skills

Customer Service

Communication

Attention to Detail

Negotiation & Sales

MS Office

Travel Knowledge

CRM Software

Education

Travel & Tourism Degree

Hospitality/Business/Marketing

Tools

CRM Systems

Job description

About the Role

We are looking for a motivated and customer-focused Travel Consultant to join our growing travel team. The candidate will be responsible for understanding customer travel requirements, designing suitable itineraries, preparing quotations, coordinating with hotels, airlines and destination management companies (DMCs), and converting enquiries into confirmed bookings.

The ideal candidate should have good communication skills, attention to detail, a passion for travel and the ability to provide excellent customer service.

Key Responsibilities

• Handle customer enquiries through phone, WhatsApp, email and other channels.
• Understand customer requirements, budget, preferences and travel expectations.
• Prepare customized domestic and international tour itineraries.
• Prepare and send professional quotations to customers.
• Coordinate hotel bookings, flight tickets, transfers, sightseeing and activities.
• Liaise with hotels, DMCs, transporters and other travel suppliers for rates and availability.
• Negotiate with suppliers to obtain competitive rates and value-added services.
• Follow up with customers on quotations and convert enquiries into confirmed bookings.
• Maintain accurate records of enquiries, quotations, bookings and customer information in the CRM.
• Coordinate pre-travel arrangements and ensure smooth execution of confirmed tours.
• Assist customers with travel documentation, visa requirements and other travel-related information.
• Coordinate with operations teams and suppliers during the travel period when required.
• Handle customer queries, changes, cancellations and complaints professionally.
• Maintain good relationships with existing customers and encourage repeat business and referrals.
• Support corporate, group, educational and MICE travel requirements.
• Stay updated on destinations, hotels, airline schedules, visa requirements and travel products.
• Achieve assigned sales and conversion targets.

Educational Qualification

• Diploma / Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, Marketing or a related field is preferred.
• Candidates with relevant travel industry experience may also be considered.

Experience

• 03 years of experience in travel consultancy, tour operations, ticketing, hotel reservations, hospitality or customer service.
• Freshers with a strong interest in the travel industry may also be considered.

Required Skills

• Good verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good knowledge of domestic and international travel destinations.
• Ability to create and present attractive travel itineraries.
• Good negotiation and sales skills.
• Ability to prepare quotations accurately.
• Good follow-up and relationship-management skills.
• Basic knowledge of MS Office / Google Workspace.
• Familiarity with travel CRM systems will be an advantage.
• Ability to multitask and work within deadlines.
• Strong attention to detail.

Performance Areas / KPIs

• Number of enquiries handled.
• Speed and accuracy of quotation preparation.
• Customer follow-up and conversion ratio.
• Sales revenue generated.
• Customer satisfaction.
• Repeat and referral business.
• Accuracy of booking and documentation.
• Supplier and customer coordination.

Preferred Candidate Profile

The candidate should be:

• Customer-oriented and service-minded.
• Confident and professional in communication.
• Positive, energetic and willing to learn.
• Target-oriented and commercially aware.
• Well-organized and detail-oriented.
• Comfortable working in a fast-paced travel environment.
• Passionate about travel and exploring new destinations.

Compensation

Salary: As per experience and suitability.
Incentives: Performance-based incentives may be provided based on company policy.

Career Opportunity

The successful candidate will have an opportunity to develop expertise in domestic and international tour packages, corporate travel, group travel, MICE, hotel bookings, air ticketing and destination management.