Travel Consultant

Shashwath Solution; Dadri; On-site; INR 150,000 - 250,000; Full time

Job summary

Shashwath Solution in India is seeking a Travel Consultant to help clients plan, book, and manage domestic travel experiences. You will provide expert advice on destinations, accommodations, transportation, and activities to ensure a seamless, personalized trip that matches client preferences and budgets.

Freshers or candidates with travel industry or customer service experience are welcome; knowledge of domestic destinations is a plus.

Qualifications

• Candidates should have strong communication skills and be able to manage multiple tasks.
• Organizational skills and attention to detail are essential.
• Ability to work independently and in a team environment.
• Knowledge of travel regulations and safety guidelines is advantageous.

Responsibilities

• Consult with clients to identify travel preferences and goals.
• Create customized itineraries and coordinate bookings (flights, trains, hotels, activities).
• Process payments, confirm reservations, and liaise with suppliers.
• Provide ongoing support before, during, and after trips.
• Research destinations, services, and deals; stay updated on travel trends.
• Promote additional travel services and upsell where appropriate.

Skills

Strong communication

Organizational skills

Teamwork

Booking systems

CRM systems

Microsoft Office

Problem-solving

Education

Degree in Travel and Tourism

Tools

Booking systems

CRM systems

Microsoft Office

Job description

Position Overview:

A Travel Consultant is responsible for helping clients plan, book, and manage their domestic travel experiences. The role involves providing expert advice on travel destinations, accommodations, transportation. The advisor ensures a seamless and enjoyable travel experience, catering to the specific preferences and needs of the clients.

Experience: Freshers or Previous experience in the travel industry or customer service is highly desirable. Knowledge of domestic travel destinations and services is a plus.

Any degree in Travel and tourism recommended

Key Responsibilities:

1. Consulting with Clients:
   • Assist clients in identifying travel preferences and goals, including budget, duration, and type of experience (e. g. , adventure, relaxation, cultural).
   • Provide personalized recommendations for destinations, accommodations, activities, and transportation based on client needs and preferences.
   • Offer advice on local events, festivals, and seasonal travel recommendations.
2. Trip Planning & Itinerary Creation:
   • Create customized itineraries for clients, ensuring that all aspects of their trip (flights, hotels, car rentals, excursions, etc. ) align with their preferences and travel goals.
   • Ensure that all necessary travel documents (e. g. , bookings, confirmations) are organized and provided to clients ahead of time.
   • Make recommendations for dining, entertainment, and local experiences to enhance the trip.
3. Booking and Reservations:
   • Handle reservations for domestic travel, including flights, trains, buses, hotels, tours, and other services.
   • Manage payment processing and ensure that all bookings are confirmed and accurate.
   • Communicate with suppliers to arrange accommodations and activities based on client requirements.
4. Customer Support and Problem Resolution:
   • Provide ongoing support to clients before, during, and after their trip, addressing any issues or concerns that may arise.
   • Handle last-minute changes, cancellations, and rescheduling, offering alternatives and solutions when necessary.
   • Serve as a point of contact in the event of emergencies, travel disruptions, or unexpected challenges.
5. Research and Staying Updated:
   • Stay informed about the latest travel trends, domestic destinations, accommodation options, transportation routes, and regulations.
   • Continuously research new destinations, services, and experiences to provide clients with fresh ideas and exclusive deals.
   • Attend industry events, webinars, and training sessions to remain knowledgeable about the domestic travel market.
6. Sales and Upselling:
   • Promote additional travel services such as travel insurance, car rentals, guided tours, and activities.
   • Meet sales targets by offering clients packages, upgrades, or add-ons that enhance their travel experience.
   • Assist in marketing campaigns or promotions to attract new clients and maintain customer relationships.

Skills:

• Strong communication skills (written and verbal) to liaise with clients, suppliers, and stakeholders.
• Excellent organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficiency with booking systems, online research, and office software (e. g. , Microsoft Office, CRM systems).
• Problem-solving and conflict resolution skills.
• Detail-oriented with a focus on customer satisfaction.
• Knowledge of travel regulations and safety guidelines.