Travel Consultant

Satguru Travel; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Satguru Travel, a leading travel company in India, is seeking a highly skilled Senior Travel Consultant – Operations Manager to enhance our dynamic team. The ideal candidate will manage travel operations, oversee consultants, and ensure seamless travel experiences for clients. Applicants should possess extensive travel industry knowledge and excellent customer service skills.

Proficiency in travel software and exemplary sales skills are essential. Join us to support our mission in delivering exceptional travel solutions.

Qualifications

• Extensive knowledge of travel industry best practices.
• Ability to manage operations and travel consultants effectively.
• Strong customer service skills.

Responsibilities

• Research various destinations and means of travel.
• Organize travel from beginning to end.
• Supply travelers with pertinent information.
• Handle unforeseen problems and complaints.
• Maintain relationships with key persons.

Skills

Experience within the Tourism Industry

Proficiency in English

Excellent knowledge of travel software

Exemplary sales skills

Good geographical knowledge

Education

Diploma/Graduate/Post Graduate/Tourism Graduate

Job description

About Us

Satguru Travel is a leading travel company that has been operating for over 35 years. With a strong presence in over 80+ countries worldwide, including the headquarters in Dubai, Satguru Travel offers a range of travel solutions. As a group, we have a turnover of over USD 1.2 billion and are known for our exceptional customer service. We specialize in providing services for adventurous wildlife safaris, with a particular focus on promoting Africa’s unique wildlife.

Job Summary

We are seeking a highly skilled and experienced Senior Travel Consultant – Operations Manager to join our dynamic team. The ideal candidate will have extensive knowledge of the travel industry, exceptional customer service skills, and a strong background in operations management. This role involves overseeing travel consultants, managing travel operations, and ensuring seamless travel experiences for our clients.

Key responsibilities

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc.
• Diagnose the clients' specifications and wishes and suggest suitable travel packages or services.
• Organize travel from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs, etc.)
• Collect deposits and balances.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Handle unforeseen problems, complaints, and determine eligibility for money returns.
• Attend conferences to maintain familiarity with tourism trends.
• Create and update electronic records of clients.
• Maintain relationships with key persons.
• Keep financial statements and documents.
• Reach the revenue and profit targets.

Qualifications & Skills

• Experience within the Tourism Industry.
• Proficiency in English; knowledge of additional languages is an advantage.
• Excellent knowledge of travel software (computer reservations systems, GDS systems, and e-travel).
• Exemplary sales skills and customer-oriented approach.
• Extensive experience in the travel industry and good geographical knowledge
• Diploma/Graduate/Post Graduate/Tourism Graduate Preferred