Travel Coordinator @ Fort,Mumbai

Talent Corner Hr Services; Mumbai; On-site; INR 400,000 - 650,000; Full time

Job summary

Talent Corner Hr Services is seeking a Travel Planner to coordinate domestic and international travel for leisure, corporate, and group clients. You will design itineraries, advise on visa rules, and coordinate with airlines, hotels, and DMCs.

The role requires 2–6 years in a travel environment, proficiency with GDS systems, and strong vendor negotiation and upselling skills. Excellent communication and attention to detail are essential.

Qualifications

• 2–6 years of experience in travel agency, tour operator, DMC, or corporate travel environment.
• Bachelor’s or Diploma in Travel & Tourism, Hospitality Management, Business Administration, or related field.
• Hands-on experience with Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Travelport.
• Proficiency in Microsoft Office and CRM / booking software.

Responsibilities

• Travel Planning & Booking: coordinate domestic and international travel arrangements (flights, hotels, packages, cruises, rail tickets, transfers, car rentals, and insurance).
• Itinerary Design: create customized itineraries tailored to clients’ preferences, budgets, and goals.
• Client Advisory: guide clients on destinations, visa requirements, travel regulations, and local customs.
• Vendor & Partner Coordination: liaise with airlines, hotels, DMCs, tour operators, and transport providers.
• Reservations & Support: process bookings, amendments, cancellations, and refunds per policies.
• Documentation & Payments: monitor confirmations, ensure travel docs, track payments, conduct pre-departure reviews.
• Customer Care & Sales: handle inquiries, complaints, and disruptions; upsell/cross-sell services.
• Records & Compliance: maintain booking records and CRM/GDS data in compliance with regulations.

Skills

Amadeus

Galileo

Sabre

Travelport

MS Office

CRM software

Destination knowledge

Visa procedures

Vendor negotiation

Upselling

Multilingualism

Education

Bachelor's degree in Travel & Tourism

Diploma in Hospitality Management

Business Administration degree

Tools

CRM / booking software

Job description

Role & Responsibilities

• Travel Planning & Booking: Coordinate domestic and international travel arrangements (flights, hotels, holiday packages, cruises, rail tickets, transfers, car rentals, and insurance) for leisure, corporate, and group travelers.
• Itinerary Design: Create customized travel itineraries tailored to clients' preferences, budgets, and travel goals.
• Client Advisory: Guide clients on destinations, visa requirements, travel regulations, and local customs.
• Vendor & Partner Coordination: Liaise with airlines, hotels, Destination Management Companies (DMCs), tour operators, and transport providers.
• Reservations & Support: Process bookings, amendments, cancellations, and refunds according to company and supplier policies.
• Documentation & Payments: Monitor booking confirmations, ensure error-free travel documentation, track payment schedules, and conduct pre-departure reviews.
• Customer Care & Sales: Handle inquiries, complaints, and travel disruptions promptly; promote additional services (tours, activity packages, transfers, insurance) to drive upselling/cross-selling.
• Records & Compliance: Maintain accurate booking records and customer profiles in the CRM/GDS system while ensuring compliance with company and travel regulations.

Preferred Candidate Profile

• Experience: 2 to 6 years of experience working in a travel agency, tour operator, DMC, or corporate travel environment.
• Education: Bachelors degree or Diploma in Travel & Tourism, Hospitality Management, Business Administration, or a related field.
• Technical / Software Skills:
  
  • Hands-on experience with Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Travelport.
  • Proficiency in Microsoft Office and CRM / booking software.
• Key Skills & Knowledge:
  
  • Strong destination knowledge and understanding of international visa procedures.
  • Vendor negotiation and problem-solving skills.
  • Sales and upselling abilities.
• Certifications & Extras (Preferred):
  
  • IATA / UFTAA certification (or equivalent) is an advantage.
  • Multilingual skills are a plus.
• Core Competencies: Excellent written and verbal communication, customer-centric approach, high attention to detail, and ability to adapt to last-minute travel changes.