Travel Consultant

FCM Travel; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

FCM Travel in Bengaluru is seeking a travel coordinator to assist clients in booking international and domestic travel. You will manage reservations for air, rail, hotel, and car rentals, ensure SLA adherence, and monitor GDS queues to maintain service quality.

The role requires hands-on Amadeus CRS experience, strong knowledge of visa and passport norms, and excellent communication skills. 3+ years in travel/ticketing preferred, with availability to work on site in Bengaluru.

Qualifications

• 3+ years of experience in both International & Domestic Travel/Ticketing.
• Hands on with working out International Fares and routings and Visa.

Responsibilities

• Assist clients in finding best international and domestic travel deals as per their needs.
• Assist clients with reservations, transfers, changes, and cancellations. Provide alternatives for customer travel.
• Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals.
• Follow SLA assigned.
• Monitor and sort GDS queues to maintain quality.
• Stay educated on airline rules, regulations, and current affairs.
• Assist interoffice departments to fulfil client requirement like MIS.
• Assist finance for recovering debt from client.

Skills

Good communication skills

Travel industry knowledge

Visa & Passport norms

Tools

Amadeus CRS

Job description

Role & responsibilities

• Assist clients in finding best International and Domestic travel deals as per their needs.
• Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel.
• Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals.
• Follow SLA assigned.
• Monitor and sort global distribution system (GDS) queues to maintain quality.
• Stay educated on airline rules, regulations, and current affairs.
• Assist interoffice departments to fulfil client requirement like (MIS)
• Assist finance for recovering debt from client.

Preferred candidate profile

• Good hands on CRS (Amadeus)
• Understanding of the travel industry and the norms related to Visas and Passport
• Good communication skills
• Must have 3+yrs of Experience in both International & Domestic Travel/Ticketing
• Must be hands on with working out International Fares and routings and Visa

processing Knowledge