Travel 2 Expense (T2E) – Corporate Credit Card Support.

Robert Bosch Group; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Bosch Global Software Technologies Private Limited in Bengaluru is seeking a Travel 2 Expense (T2E) – Corporate Credit Card Support specialist to deliver end-to-end assistance for corporate card users, resolve inquiries, and ensure timely ticket closures in line with SLAs.

You will interpret company credit card policies, guide expense reporting, and collaborate with Finance, Travel and Accounting teams to maintain accurate records and support continuous process improvements.

Qualifications

• Experience in corporate credit card operations and support.
• Familiarity with corporate payment systems and expense management platforms.
• Basic understanding of financial concepts such as billing, statements, and chargebacks.
• Experience with Citi Bank corporate card systems is a strong advantage.

Responsibilities

• Provide end-to-end support for corporate credit card users, including issuance and inquiries.
• Interpret and communicate company credit card policies to employees, ensuring adherence.
• Assist with payment processing, reconciliation, and issue resolution related to corporate credit card transactions.
• Review statements, billing cycles, and transaction details; handle chargebacks.
• Act as the first point of contact for internal stakeholders on credit card and expense issues.
• Prioritize and resolve tickets using ServiceNow or similar tools in line with SLAs.
• Guide employees on proper classification and submission of travel and business expenses.
• Collaborate with Finance, Accounting and Travel teams for smooth operations.
• Maintain records and contribute to knowledge base articles.

Skills

Corporate credit card operations

ServiceNow

International stakeholder comms

Expense management platforms

Tools

ServiceNow

Job description

Travel 2 Expense (T2E) – Corporate Credit Card Support.

• Full-time
• Legal Entity: Bosch Global Software Technologies Private Limited

Bosch Global Software Technologies Private Limitedis a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Role Summary

Responsible for delivering end-to-end support for corporate credit card operations within the T2E function, including card management, transaction queries, and payment reconciliation. Acts as the primary point of contact for employees, providing policy guidance, resolving disputes, and supporting expense reporting processes. Ensures timely ticket resolution in line with SLAs while collaborating with Finance and Travel teams to drive efficient and compliant operations. Maintains accurate documentation and contributes to continuous process improvement

Key Responsibilities

Corporate Credit Card Support:
Provide end-to-end support for corporate credit card users, including card issuance, transaction inquiries, and cardholder limit clarifications.

Policy Guidance:
Interpret and communicate company-specific credit card policies to employees, ensuring adherence and resolving policy-related queries.

Payment Handling:
Assist with payment processing, reconciliation, and issue resolution related to corporate credit card transactions.

Financial Understanding:
Review and explain credit card statements, billing cycles, and transaction details. Handle chargebacks and disputed transactions effectively.

Internal Customer Support:
Act as the first point of contact for internal stakeholders regarding credit card and expense-related issues.

Ticket Management:
Prioritize and resolve support tickets using tools like ServiceNow or similar platforms, ensuring timely closure in line with SLAs.

Expense Reporting Assistance:
Guide employees on proper classification and submission of travel and business expenses through the company’s travel and expense platform.

Collaboration:
Work closely with Finance, Accounting, and Travel teams to ensure smooth operations and continuous improvement of credit card processes.

Documentation & Reporting:
Maintain accurate records of support activities and contribute to knowledge base articles and FAQs.

Experience :

Prior 2-5years experience inCorporate credit card or Travel & Expense,will be an added advantage.

Mandatory/requires Skills :

Proven experience withcorporate credit card operationsand support.

Familiarity withcorporate payment systemsandexpense management platforms.

Basic understanding offinancial conceptssuch as billing, statements, and chargebacks.

Experience withCiti Bank corporate card systemsis a strong advantage.

Proficiency inticketing toolslike ServiceNow or similar platforms.

Strongoral and written communication skillswith the ability to handle international stakeholders.

Ability to work collaboratively withcross-functional teamsand internal customers.

Attention to detail and a proactive approach to problem-solving.