Travel 2 Expense (Immediate Joiner)

Bosch Group; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Job summary

Bosch Global Software Technologies Private Limited in Bengaluru seeks a Corporate Credit Card Support specialist to deliver end-to-end support for corporate card operations within the T2E function. You will be the primary contact for employees, providing policy guidance, resolving disputes, and supporting expense reporting processes to ensure timely ticket resolution in line with SLAs.

Collaboration with Finance and Travel teams is essential, and you will maintain documentation and contribute to

Qualifications

• 2–5 years experience in corporate credit card or Travel & Expense

Responsibilities

• Provide end-to-end support for corporate credit card users, including card issuance, transaction inquiries, and cardholder limit clarifications.
• Interpret and communicate company-specific credit card policies to employees, ensuring adherence and resolving policy-related queries.
• Assist with payment processing, reconciliation, and issue resolution related to corporate credit card transactions.
• Review and explain credit card statements, billing cycles, and transaction details. Handle chargebacks and disputed transactions effectively.
• Act as the first point of contact for internal stakeholders regarding credit card and expense-related issues.
• Prioritize and resolve support tickets using tools like ServiceNow or similar platforms, ensuring timely closure in line with SLAs.
• Guide employees on proper classification and submission of travel and business expenses through the company’s travel and expense platform.
• Work closely with Finance, Accounting, and Travel teams to ensure smooth operations and continuous improvement of credit card processes.
• Maintain accurate records of support activities and contribute to knowledge base articles and FAQs.

Skills

Credit card ops

Policy guidance

Payment reconciliation

Chargebacks

Ticketing tools

Stakeholder comms

Attention to detail

Tools

ServiceNow

Job description

• Legal Entity: Bosch Global Software Technologies Private Limited

Company Description

Bosch Global Software Technologies Private Limitedis a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Role Summary

Responsible for delivering end-to-end support for corporate credit card operations within the T2E function, including card management, transaction queries, and payment reconciliation. Acts as the primary point of contact for employees, providing policy guidance, resolving disputes, and supporting expense reporting processes. Ensures timely ticket resolution in line with SLAs while collaborating with Finance and Travel teams to drive efficient and compliant operations. Maintains accurate documentation and contributes to continuous process improvement

Key Responsibilities

Corporate Credit Card Support:
Provide end-to-end support for corporate credit card users, including card issuance, transaction inquiries, and cardholder limit clarifications.

Policy Guidance:
Interpret and communicate company-specific credit card policies to employees, ensuring adherence and resolving policy-related queries.

Payment Handling:
Assist with payment processing, reconciliation, and issue resolution related to corporate credit card transactions.

Financial Understanding:
Review and explain credit card statements, billing cycles, and transaction details. Handle chargebacks and disputed transactions effectively.

Internal Customer Support:
Act as the first point of contact for internal stakeholders regarding credit card and expense-related issues.

Ticket Management:
Prioritize and resolve support tickets using tools like ServiceNow or similar platforms, ensuring timely closure in line with SLAs.

Expense Reporting Assistance:
Guide employees on proper classification and submission of travel and business expenses through the company’s travel and expense platform.

Collaboration:
Work closely with Finance, Accounting, and Travel teams to ensure smooth operations and continuous improvement of credit card processes.

Documentation & Reporting:
Maintain accurate records of support activities and contribute to knowledge base articles and FAQs.

Qualifications

Experience :

Prior 2-5years experience inCorporate credit card or Travel & Expense,will be an added advantage.

Mandatory/requires Skills :

Proven experience withcorporate credit card operationsand support.

Familiarity withcorporate payment systemsandexpense management platforms.

Basic understanding offinancial conceptssuch as billing, statements, and chargebacks.

Experience withCiti Bank corporate card systemsis a strong advantage.

Proficiency inticketing toolslike ServiceNow or similar platforms.

Strongoral and written communication skillswith the ability to handle international stakeholders.

Ability to work collaboratively withcross-functional teamsand internal customers.

Attention to detail and a proactive approach to problem-solving.