Travel 2 Expense Immediate Joiner

Bosch; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Bosch Global Software Technologies Private Limited in Bengaluru seeks a Credit Card Operations Support professional to deliver end-to-end assistance for corporate card users, policy guidance, and issue resolution. You will handle transaction inquiries, reconciliation, and documentation, partnering with Finance and Travel teams to ensure compliant processes.

Ideal candidates have 2–5 years in corporate card or travel & expense support, familiarity with Citi Bank systems, and strong communication

Qualifications

• Experience in corporate credit card operations and support.
• Familiarity with corporate payment systems and expense platforms.
• Understanding of billing, statements, and chargebacks.
• Experience with Citi Bank corporate card systems is a strong advantage.
• Proficiency with ticketing tools like ServiceNow or similar platforms.
• Excellent communication with international stakeholders.
• Time management and prioritization abilities.
• Ability to work collaboratively with cross-functional teams.
• Attention to detail and proactive problem-solving.

Responsibilities

• Provide end-to-end support for corporate credit card users, including issuance, inquiries, and clarifications.
• Interpret and communicate company credit card policies to employees.
• Assist with payment processing, reconciliation, and issue resolution.
• Explain statements, billing cycles, and transaction details; handle chargebacks.
• Serve as first point of contact for internal stakeholders on credit card issues.
• Prioritize and resolve tickets using ServiceNow; meet SLAs.
• Guide employees on travel and expense submissions via the platform.
• Collaborate with Finance, Accounting and Travel teams for smooth operations.
• Document activities and contribute to knowledge base articles.

Skills

Corporate card operations

Expense management platforms

Billing & chargebacks

Citi Bank card systems

ServiceNow

Communication skills

Time management

Cross-functional collaboration

Attention to detail

Education

B.Com / M.Com / MBA (Finance)

Tools

ServiceNow

Citi Bank card systems

Job description

Job Description:

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Role Summary

Responsible for delivering end-to-end support for corporate credit card operations within the T2E function, including card management, transaction queries, and payment reconciliation. Acts as the primary point of contact for employees, providing policy guidance, resolving disputes, and supporting expense reporting processes. Ensures timely ticket resolution in line with SLAs while collaborating with Finance and Travel teams to drive efficient and compliant operations. Maintains accurate documentation and contributes to continuous process improvement

Key Responsibilities

• Corporate Credit Card Support:
  Provide end-to-end support for corporate credit card users, including card issuance, transaction inquiries, and cardholder limit clarifications.
• Policy Guidance:
  Interpret and communicate company-specific credit card policies to employees, ensuring adherence and resolving policy-related queries.
• Payment Handling:
  Assist with payment processing, reconciliation, and issue resolution related to corporate credit card transactions.
• Financial Understanding:
  Review and explain credit card statements, billing cycles, and transaction details. Handle chargebacks and disputed transactions effectively.
• Internal Customer Support:
  Act as the first point of contact for internal stakeholders regarding credit card and expense-related issues.
• Ticket Management:
  Prioritize and resolve support tickets using tools like ServiceNow or similar platforms, ensuring timely closure in line with SLAs.
• Expense Reporting Assistance:
  Guide employees on proper classification and submission of travel and business expenses through the company’s travel and expense platform.
• Collaboration:
  Work closely with Finance, Accounting, and Travel teams to ensure smooth operations and continuous improvement of credit card processes.
• Documentation & Reporting:
  Maintain accurate records of support activities and contribute to knowledge base articles and FAQs.

Qualifications

Educational qualification:

• B.Com / M.Com / MBA (Finance)or equivalent qualification.

Experience :

• Prior 2-5years experience inCorporate credit card or Travel & Expense,will be an added advantage.

Mandatory/requires Skills :

• Proven experience withcorporate credit card operationsand support.
• Familiarity withcorporate payment systemsandexpense management platforms.
• Basic understanding offinancial conceptssuch as billing, statements, and chargebacks.
• Experience withCiti Bank corporate card systemsis a strong advantage.
• Proficiency inticketing toolslike ServiceNow or similar platforms.
• Strongoral and written communication skillswith the ability to handle international stakeholders.
• Excellenttime managementandprioritizationabilities.
• Ability to work collaboratively withcross-functional teamsand internal customers.
• Attention to detail and a proactive approach to problem-solving.

Requirements: