Transportation Representative, Transportation Representative- ATS Relay Ops (Fulfillment & Operations)

Amazon; Telangana; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon in Telangana, India seeks an L2 Transportation Representative who interfaces with delivery partners to resolve issues and ensure timely service. You will research, decide, and communicate clearly to drive customer experience and operations.

The role emphasizes data analysis to spot trends, escalation when needed, and maintaining performance metrics through collaborative problem-solving with internal tools.

Qualifications

• Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics.
• Experience using the Microsoft Office Suite, in particular Excel.

Responsibilities

• Communicate clearly and professionally with delivery partners and customers.
• Research and resolve issues using internal tools and escalation matrix.
• Identify trends from data to suggest process improvements.
• Maintain performance metrics and handle sensitive cases.

Skills

Communication

Time management

Data analysis

Education

Bachelor's degree or above in a quantitative/technical field

Tools

Excel

SQL

Job description

Transportation Representative, Transportation Representative- ATS Relay Ops

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Key job responsibilities

A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.

Basic Qualifications

• Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics
• Experience using the Microsoft Office Suite, in particular Excel

Preferred Qualifications

• Experience with SQL

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