Transportation Representative, SWA- Ops Delivery Experience

Amazon; India; On-site; INR 400,000 - 640,000; Full time

Job summary

Amazon in India seeks a Transportation Representative Associate to act as the liaison between Amazon, SWA Shippers, stations, and delivery partners. You will coordinate shipment operations, manage stakeholder communications, and ensure efficient delivery execution while maintaining service excellence.

Responsibilities include monitoring delivery performance, real-time tracking, coordinating rescue operations, and generating performance reports.

Qualifications

• Experience using Microsoft Excel for data analysis, formulae, and data visualization.
• Bachelor's degree.

Responsibilities

• Monitor and enhance delivery performance through active coordination with stations and shippers.
• Manage real-time tracking of pending deliveries and implement rescue operations as needed.
• Execute standard operational tasks based on shipper requests following established SOPs.
• Facilitate clear communication channels between multiple stakeholders.
• Generate and distribute regular performance reports.
• Handle escalations through appropriate channels.
• Identify trends and propose process improvements.
• Maintain performance metrics at or above target levels.

Skills

Excel

Data analysis

Stakeholder comms

Delivery tracking

Education

Bachelor's degree

Job description

The Transportation Representative Associate serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellence.

Key job responsibilities

• Monitor and enhance delivery performance through active coordination with stations and shippers
• Manage real-time tracking of pending deliveries and implement rescue operations as needed
• Execute standard operational tasks based on shipper requests following established SOPs
• Facilitate clear communication channels between multiple stakeholders
• Generate and distribute regular performance reports
• Handle escalations through appropriate channels
• Identify trends and propose process improvements
• Maintain performance metrics at or above target levels

A day in the life

Daily Operations

• Monitor real-time tracking IDs for pending deliveries
• Coordinate with stations for shipment rescue operations
• Collect and communicate station feedback to shippers
• Process shipper requests for specific tracking IDs
• Generate and share performance reports
• Handle time-sensitive escalations

Basic Qualifications

• Experience using Microsoft Excel for data analysis, formulae, and data visualization
• Bachelor's degree

Preferred Qualifications

• Master's degree, or Master's degree in management, business administration, economics, engineering, marketing

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Company

- ASSPL - Andhra Pradesh - E88

Job ID: A10478400