Transportation Representative

Amazon; Andhra Pradesh; On-site; INR 180,000 - 240,000; Full time

Job summary

ASSPL in Andhra Pradesh seeks a customer service professional to communicate with Amazon customers and delivery partners, providing prompt, accurate support with a focus on courteous service. The role emphasizes clear written and verbal communication, strong time-management, and the ability to work in a team or independently while following escalation protocols for quick resolution.

Graduation in any field is acceptable, with familiarity in Windows, Outlook, Word, and email tools preferred to

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent written and verbal communication skills.
• Clear and correct communication with all customers.
• Strong comprehension to identify issues accurately.
• Ability to focus on customer issues until resolution.
• Able to work in a team and independently.
• Familiarity with Windows XP, Outlook, Word, and IE.
• Excellent typing skills and email navigation.

Responsibilities

• Communicate clearly and professionally with Amazon customers and delivery partners.
• Provide prompt, efficient service and escalate as needed.
• Manage sensitive cases by following escalation matrix.
• Demonstrate effective time management.
• Maintain or exceed performance metrics.
• Identify trends and suggest process improvements.

Skills

Communication skills

Customer service

Time management

Teamwork

Attention to detail

Typing skills

Education

Graduation in any field

Tools

Windows XP

Microsoft Outlook

Microsoft Word

Internet Explorer

Email applications

Job description

Description

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Andhra Pradesh - E88

Job ID: A10521424