Transportation Representative

Amazon; Hyderabad; On-site; INR 260,000 - 520,000; Full time

Job summary

Amazon is looking for a Customer Service Executive in Hyderabad to handle customer and delivery partner inquiries with clear communication and professional conduct. The role emphasizes timely service, escalation handling, and performance metrics.

Ideal candidates will have a graduation, excellent communication, and the ability to work both independently and in a team, with familiarity in Windows, Outlook, and MS Word. Logistics exposure is a plus.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent written and verbal communication skills.
• Ability to communicate clearly with customers.
• Good comprehension and listening skills.
• Able to concentrate and follow issues through to resolution.

Responsibilities

• Provide prompt and efficient service to Amazon customers and delivery partners.
• Escalate and report sensitive cases through the escalation matrix.
• Demonstrate time-management and meet performance metrics.
• Identify trends and propose process improvements.

Skills

Communication

Typing

Time management

Teamwork

Education

Any graduation

Tools

Windows XP

Outlook

Microsoft Word

Internet Explorer

Job description

Job Description:

Description

Effectively communicate in a clear and professional manner at all times

Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintains or exceeds targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications
  
  

Preferred Qualifications

• *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ASSPL - Telangana - D82

Job ID: A10508132

Requirements: