Transportation Representative, Transportation Representative

Amazon; Telangana; On-site; INR 450,000 - 650,000; Full time

Job summary

Amazon is seeking an L2 Transportation Representative who will serve as the primary interface between Amazon and our delivery partners. You will troubleshoot delivery partner issues, communicate clearly, and drive process improvements to enhance delivery performance.

The role emphasizes problem resolution under pressure, strong analytical skills, and collaboration with internal teams. Candidates should have a Bachelor's or Master's degree and solid experience with Excel/Office; familiarity with

Qualifications

• Strong time-management and goal-driven work style.
• Bachelor’s or Master’s degree with research/communication skills.
• Clear oral and written communication.
• Ability to work with diverse teams and handle pressure.
• Experience with customer service and problem resolution.
• Proficient with Word, Excel, browsers.

Responsibilities

• Communicate clearly and professionally at all times.
• Provide prompt service to customers and delivery partners.
• Escalate issues using the escalation matrix.
• Demonstrate time-management skills.
• Maintain or exceed performance metrics.
• Identify trends and suggest process improvements.

Skills

Time management

Effective communication

Analytical skills

Customer service

Education

Bachelor's degree

Master's degree

Tools

Excel

SQL

Windows OS & Office

Job description

Transportation Representative, Transportation Representative

Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Bachelor's degree, or a Master's degree and experience with qualitative research methods
• Bachelor's degree or above
• Experience in oral and written communication
• Can communicate effectively with all levels of the organization
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings
• Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
• Experience in writing and editing with a strong command of grammar, punctuation and style
• Knowledge of working over internet and successfully navigating websites

Preferred Qualifications

• Experience in logistics
• Knowledge of and proficiency in Excel and SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.