Transportation Representative , NOC - AMET Inbound (Fulfillment & Operations)

Amazon; Hyderabad; On-site; INR 300,000 - 360,000; Full time

Job summary

Amazon Hyderabad is seeking an L2 Associate to be the primary interface between Amazon and vendor/seller POCs. You will handle inventory inbounding, shipment concerns, freight savings, and appointment queries while suggesting process improvements.

Key responsibilities include professional communication, fast service to customers and partners, escalation handling, time management, and meeting performance metrics while identifying trend-based improvements.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers.
• Good comprehension to understand customer issues.
• Concentrate and follow issues to resolution.
• Work well in a team or independently.
• Familiarity with Windows XP, Outlook, Word and Internet Explorer.
• Excellent typing skills.
• Navigate websites proficiently.
• Proficient email application knowledge.

Responsibilities

• Communicate clearly and professionally at all times.
• Provide prompt and efficient service to Amazon customers and delivery partners.
• Escalate sensitive cases through the escalation matrix.
• Demonstrate excellent time-management skills.
• Maintain or exceed targeted performance metrics.
• Identify trends and suggest process improvements.

Skills

Communication skills

Time management

Typing skills

Web navigation

Education

Graduation in any specialization

Tools

Windows XP

Microsoft Outlook

Microsoft Word

Internet Explorer

Job description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and vendor/seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions.

Key job responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Qualitative Requirements
  • Ø Graduation in any specialization from a recognized university.
  • Ø Excellent communication skills (written and verbal) in language.
  • Ø Ability to communicate correctly and clearly with all customers
  • Ø Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ø Ability to concentrate – follow customers issues without distraction to resolution
  • Ø Work successfully in a team environment as well as independently
  • Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Ø Excellent typing skills
  • Ø Demonstrates an ability to successfully navigate websites
  • Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Logistics background and Experience in similar role
• Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.