Transportation Representative, Relay Operations

Amazon; India; On-site; INR 300,000 - 420,000; Full time

Job summary

ASSPL Telangana is seeking an L2 Associate to act as the primary interface between Amazon and delivery partners. You will troubleshoot partner issues, provide process improvement suggestions, and communicate clearly to ensure timely resolutions.

The role emphasizes strong typing, Excel/Outlook familiarity, and the ability to work in a fast-paced environment while meeting performance metrics and delivering excellent customer service.

Qualifications

• Graduation in any specialization from a recognized university.
• Excellent written and verbal communication.
• Ability to communicate clearly with all customers
• Good comprehension to understand customer issues
• Concentration to follow issues to resolution
• Work well in a team or independently
• Familiarity with Windows XP, Outlook, Word and IE
• Excellent typing skills
• Proficient at navigating websites
• Proficient with email applications

Responsibilities

• Act as the primary interface between Amazon and delivery partners.
• Communicate professionally at all times.
• Provide prompt and efficient service to customers and delivery partners.
• Report and escalate sensitive cases appropriately.
• Demonstrate strong time-management skills.
• Aim to maintain or exceed performance metrics.

Skills

Communication skills

Time management

Teamwork

Typing skills

Customer service

MS Outlook

Windows XP

Website navigation

Email applications

Problem solving

Education

Graduation in any specialization from a recognized university

Tools

MS Word

Internet Explorer

MS Outlook

Windows XP

Job description

Description

Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications

Preferred Qualifications

• Logistics background and Experience in similar role
• Proficient in Excel
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Telangana - D82

Job ID: A10459564