Transport Executive

JLL; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

JLL in Bengaluru is seeking an Executive, Transport (Helpdesk, Coordinator, Tracker & SPOC) to manage transport office duties and ensure efficient services in line with Accenture policies and processes.

The role covers 24/7 helpdesk support, vehicle tracking, shift-based coordination, routine vehicle inspections, and reporting. Ideal candidates have 0–2 years' experience, strong MS Office skills, and good communication and teamwork abilities.

Qualifications

• Qualification (E): Degree / Diploma
• Industry Type: Hotel, IT, Travel, FM Services, Fresher
• Overall Experience: 0 – 2 years
• Industry Experience: 0 – 1 years
• Technical Skills (E): MS Office & Mail communication
• Generic Skills (E): Communication, Interpersonal
• Behaviors: Achievement level, Team work, Learning attitude & Positive thinking

Responsibilities

• To maintain 24/7 transport helpdesk to receive & resolve transportation queries.
• Receive and log for transport services - record complete details of the service requests/complaints from employees.
• Maintain accurate information of movements of all transport vehicles.
• Maintain a daily pickup and drop list of staff.
• Maintain and accurate and readily available list of important transport related telephone numbers.
• Prepare daily/weekly reports as required on transport requests and vehicular movements.
• Contribute to monthly management report.
• Adhere to Accenture. SLA & KPI as agreed.
• To provide administrative/operational support to the Transport Team at Client’s Facility.
• To ensure timely and arrivals & departures
• Responsible to the Shift In charge to oversee the Transport operations during the Shift.
• Display drop-off lists on the notice boards.
• Check attendance of vehicles, drivers, and vendor supervisor.
• Prepare the vehicle arrival report and collect pick up slips from transport vendors.
• Allocate pick up/drop lists to vendors supervisors.
• Carry out routine Vehicle inspections as per approved check list.
• Collect and verify log sheets from individual vendors & Vehicle Tracking.
• Be accessible for escalation of all Transport related issues during the shift.
• Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift Supervisor
• Reporting - Prepare daily / weekly reports as required on Transport matters.
• Tracking each and every vehicle point wise and shift wise.
• Timely updation of status on the tracking tool.
• Co ordinate with vendor trackers.
• Maintain the daily pickup and drop list of employees
• Maintain an accurate and readily available list telephone numbers of vehicles and the vendors
• Check Adhoc Pickup and drop request.
• Reports – Prepare daily / weekly reports on the tracking.
• Reports – Prepare reports on no show employees
• Reports – Prepare reports on numbers of picked up and drop per day.
• Information flow to the Helpdesk and coordinator of vehicles and employee
• Maintaining handing over and taking over document.
• Ensuring the vehicle arrives on time to the premises.
• As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the client
• Ensure that route allocation are kept current and that they achieve maximum value for money to the client
• Ensure that the fleet allocation achieves effective and efficient client service
• Maintain up-to-date and accurate information is supplied to staff
• Receive and implement changes in routes
• To prepare and forward the roster timeline and defaulters report including the mid-week changes received per day
• Timely response to all ad hoc requests.

Job description

Executive, Transport (Helpdesk, Coordinator, Tracker & SPOC)

Job type Full time

Reporting Manager Assistant Manager, Transport

No of staff manned Nil

JOB PROFILE (E - Essential)

• Qualification (E): Degree / Diploma
• Industry Type: Hotel, IT, Travel, FM Services, Fresher
• Overall Experience: 0 – 2 years
• Industry Experience: 0 – 1 years
• Technical Skills (E): MS Office & Mail communication
• Generic Skills (E): Communication, Interpersonal
• Behaviors: Achievement level, Team work, Learning attitude & Positive thinking

JOB AIM

To provide transport office duties in ensuring an efficient & appropriately controlled transport services as par Accenture policies and processes.

Responsibilities

Helpdesk Responsibilities:

• To maintain 24/7 transport helpdesk to receive & resolve transportation queries.
• Receive and log for transport services - record complete details of the service requests/complaints from employees.
• Maintain accurate information of movements of all transport vehicles.
• Maintain a daily pickup and drop list of staff.
• Maintain and accurate and readily available list of important transport related telephone numbers.
• Prepare daily/weekly reports as required on transport requests and vehicular movements.
• Contribute to monthly management report.
• Adhere to Accenture. SLA & KPI as agreed.

Coordinator Responsibilities:

• To provide administrative/operational support to the Transport Team at Client’s Facility.
• To ensure timely and arrivals & departures
• Responsible to the Shift In charge to oversee the Transport operations during the Shift.
• Display drop-off lists on the notice boards.
• Check attendance of vehicles, drivers, and vendor supervisor.
• Prepare the vehicle arrival report and collect pick up slips from transport vendors.
• Allocate pick up/drop lists to vendors supervisors.
• Carry out routine Vehicle inspections as per approved check list.
• Collect and verify log sheets from individual vendors & Vehicle Tracking.
• Be accessible for escalation of all Transport related issues during the shift.
• Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift Supervisor
• Reporting - Prepare daily / weekly reports as required on Transport matters.

Tracker Responsibilities:

• Tracking each and every vehicle point wise and shift wise.
• Timely updation of status on the tracking tool.
• Co ordinate with vendor trackers.
• Maintain the daily pickup and drop list of employees
• Maintain an accurate and readily available list telephone numbers of vehicles and the vendors
• Check Adhoc Pickup and drop request.
• Reports – Prepare daily / weekly reports on the tracking.
• Reports – Prepare reports on no show employees
• Reports – Prepare reports on numbers of picked up and drop per day.
• Information flow to the Helpdesk and coordinator of vehicles and employee
• Maintaining handing over and taking over document.
• Ensuring the vehicle arrives on time to the premises.

Router responsibilities:

• As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the client
• Ensure that route allocation are kept current and that they achieve maximum value for money to the client
• Ensure that the fleet allocation achieves effective and efficient client service
• Maintain up-to-date and accurate information is supplied to staff
• Receive and implement changes in routes
• To prepare and forward the roster timeline and defaulters report including the mid-week changes received per day
• Timely response to all ad hoc requests.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.