Transition Manager

ITC Infotech; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

ITC Infotech is seeking a seasoned Transition Manager—Applications, SAP & Platform Services—to join our Service Transition CoE in Bengaluru. The role supports pre-sales solutioning and end-to-end transition execution for mid-sized deals across BFSI/healthcare domains.

You will manage governance, RAID logs, and knowledge transfer while coordinating with delivery and security teams. Applicants should have strong ITIL-based governance, stakeholder management, and presentation skills, with

Qualifications

• Bachelor's degree in engineering, Information Technology, or related discipline.
• ITIL / PMP / Prince2 / Agile certifications are good to have.
• Experience with ITSM and project management tools preferred.

Responsibilities

• Develop transition solutions and approaches during RFP and pre-sales stages.
• Prepare transition plans, governance models, deliverables, timelines, and gating criteria.
• Lead service transitions involving Applications, SAP, and Platform support services.
• Support deal shaping discussions and participate in customer presentations.
• Coordinate knowledge transfer, shadow/reverse shadow, and go-live readiness activities.
• Develop and maintain transition RAID logs, status reports, dashboards, and governance documentation.
• Work closely with delivery, quality, security, and project stakeholders.
• Align transition execution with organizational quality and compliance standards.
• Support Service Quality Assurance (SQA) reviews, audits, and compliance activities.
• Identify risks, dependencies, and mitigation strategies during transitions.
• Strong understanding of Application Support, SAP landscapes, and Platform Services.
• Experience in IT service transition methodologies and governance.
• Excellent stakeholder management and communication skills.
• Strong reporting, documentation, and presentation capabilities.
• Good understanding of ITIL processes, SLAs, KPIs, and service governance.
• Ability to manage multiple stakeholders in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Domain knowledge, e.g. BFSI, Healthcare, or enterprise application support transitions, is preferred.

Skills

Transition management

Pre-sales

Governance

Knowledge transfer

RAID logs

ITIL

Stakeholder mgmt

Documentation

Risk mitigation

Presentation skills

Education

Bachelor's degree in engineering or related field

Tools

ITSM tools

Project management tools

Job description

The following job descriptions are designed for Service Transition professionals supporting a Transition Center of Excellence (CoE) within an IT Services organization.

Transition Manager – Applications, SAP & Platform Services

Travel Requirement:

Willingness to travel across India and overseas based on project and client requirements. Ability to work in customer time zones when required.

Role Overview:

We are seeking an experienced Transition Manager with strong exposure to Applications, SAP, and Platform Services transitions. The role will be part of the Service Transition Center of Excellence (CoE) and will support pre-sales solutioning as well as end-to-end transition execution for small to medium-sized deals (< USD 2M Annual Contract Value).

Key Responsibilities:

• Develop transition solutions and approaches during RFP and pre-sales stages.
• Prepare transition plans, governance models, deliverables, timelines, and gating criteria.
• Lead service transitions involving Applications, SAP, and Platform support services.
• Support deal shaping discussions and participate in customer presentations.
• Coordinate knowledge transfer, shadow/reverse shadow, and go-live readiness activities.
• Develop and maintain transition RAID logs, status reports, dashboards, and governance documentation.
• Work closely with delivery, quality, security, and project stakeholders.
• Align transition execution with organizational quality and compliance standards.
• Support Service Quality Assurance (SQA) reviews, audits, and compliance activities.
• Identify risks, dependencies, and mitigation strategies during transitions.
• Strong understanding of Application Support, SAP landscapes, and Platform Services.
• Experience in IT service transition methodologies and governance.
• Excellent stakeholder management and communication skills.
• Strong reporting, documentation, and presentation capabilities.
• Good understanding of ITIL processes, SLAs, KPIs, and service governance.
• Ability to manage multiple stakeholders in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Domain knowledge, e.g. BFSI, Healthcare, or enterprise application support transitions, is preferred.

Preferred Qualifications & Certifications

• Bachelor's degree in engineering, Information Technology, or related discipline.
• ITIL / PMP / Prince2 / Agile certifications are good to have.
• Experience with ITSM and project management tools preferred.