Assistant Director, Transition Management

Jobtailor; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Jobtailor seeks a seasoned Service Transition Manager to lead complex transitions in regulated IT or SaaS environments. You will govern transitions, align stakeholders at senior levels, and ensure readiness for go-live across global delivery models.

Responsibilities include creating transition plans, mitigating risks, coordinating cross-border activities, and sustaining steady-state operations after go-live, with a focus on compliance and quality.

Qualifications

• Experience in Service Delivery and Operations in regulated IT or SaaS environments.
• Proven ability to govern complex service transitions.
• Exposure to global delivery models and cross-border transitions.

Responsibilities

• Creating detailed transition plans, timelines, and resource allocation strategies.
• Ensuring all critical knowledge, documentation, and processes are transferred effectively.
• Identifying potential risks and implementing mitigation strategies.
• Managing communication and expectations across all involved parties.
• Ensuring systems, teams, and processes are ready for go‑live.
• Monitoring performance post‑transition and resolving issues to achieve steady‑state operations.

Skills

Service Delivery

Operations

Service Transition

Stakeholder management

Global Delivery Models

Cross-Border Transitions

Education

PMP

PRINCE2

ITIL v3

ITIL v4

Job description

Responsibilities

• Creating detailed transition plans, timelines, and resource allocation strategies.
• Ensuring all critical knowledge, documentation, and processes are transferred effectively.
• Identifying potential risks and implementing mitigation strategies.
• Managing communication and expectations across all involved parties.
• Ensuring systems, teams, and processes are ready for go‑live.
• Monitoring performance post‑transition and resolving issues to achieve steady‑state operations.

Requirements

• Essential experience in Service Delivery, Operations, Service Transition, or equivalent roles.
• Demonstrated experience governing complex service transitions.
• Experience working in regulated IT or SaaS environments.
• Proven stakeholder management at senior and executive levels.
• Prior experience in managing complex projects or organizational transitions is highly beneficial.
• Exposure to global delivery models and cross‑border transitions.
• PMP or PRINCE2 certification preferred.
• ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.

Core Competencies

Demonstrates expertise in Service Delivery and Operations with a strong focus on managing complex service transitions in regulated IT or SaaS environments. Proven ability to govern transitions, manage stakeholder expectations, and ensure readiness for go‑live while monitoring performance post‑transition.

Certifications & Qualifications

• PMP
• PRINCE2
• ITIL v3
• ITIL v4

Industry Keywords

• Regulated IT
• SaaS
• Global Delivery Models
• Cross-Border Transitions