Senior Associate, Transition Management

Jobtailor; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jobtailor in Bengaluru, India is seeking a Transition Manager to oversee IT service deployment readiness, create transition plans, and coordinate across application, infrastructure, and testing teams. You will maintain runbooks, checklists, and acceptance artifacts, track defects and risks, and prepare status dashboards.

The role requires 5–8 years in IT service management and strong documentation skills, with ITIL familiarity.

Qualifications

• 5–8 years’ experience
• Basic understanding of application lifecycle & deployment
• IT infrastructure and support models
• Familiarity with ITIL concepts
• Service transition frameworks
• Strong coordination, tracking, and documentation skills
• Good proficiency in Excel, PowerPoint, and reporting tools
• Basic project management & organization
• Stakeholder management capability
• Analytical & problem‑solving skills
• Attention to detail
• Working knowledge of IT service management (ITIL basics preferred)
• Ability to work under pressure & manage priorities
• Collaborative mindset & teamwork
• Proactive and continuous improvement mindset

Responsibilities

• Assist in preparing transition plans, schedules, and documentation
• Track readiness deliverables and ensure completion
• Support validation of deployment readiness (installation, configuration)
• Monitoring and alerting setup
• Backup, recovery, and failover readiness
• Ensure knowledge articles, SOPs, and training materials are prepared
• Follow up with application, infrastructure, and testing teams for readiness closure
• Track defects, risks, and action items
• Maintain transition documents: Runbooks, checklists, acceptance artifacts
• Prepare status reports, dashboards, and updates
• Assist during early life support phase
• Track incidents and ensure smooth stabilization

Skills

Coordination

Documentation

Stakeholder management

ITIL basics

Project management basics

Analytical thinking

Problem solving

Attention to detail

Teamwork

Continuous improvement

Pressure handling

Tools

Excel

PowerPoint

Job description

Responsibilities

• Assist in preparing transition plans, schedules, and documentation
• Track readiness deliverables and ensure completion
• Support validation of deployment readiness (installation, configuration)
• Monitoring and alerting setup
• Backup, recovery, and failover readiness
• Ensure knowledge articles, SOPs, and training materials are prepared
• Follow up with application, infrastructure, and testing teams for readiness closure
• Track defects, risks, and action items
• Maintain transition documents: Runbooks, checklists, acceptance artifacts
• Prepare status reports, dashboards, and updates
• Assist during early life support phase
• Track incidents and ensure smooth stabilization

Requirements

• 5–8 years’ experience
• Basic understanding of application lifecycle & deployment
• IT infrastructure and support models
• Familiarity with ITIL concepts
• Service transition frameworks
• Strong coordination, tracking, and documentation skills
• Good proficiency in Excel, PowerPoint, and reporting tools
• Basic project management & organization
• Stakeholder management capability
• Analytical & problem‑solving skills
• Attention to detail
• Working knowledge of IT service management (ITIL basics preferred)
• Ability to work under pressure & manage priorities
• Collaborative mindset & teamwork
• Proactive and continuous improvement mindset

Core Competencies

Demonstrates expertise in IT service management, particularly in service transition frameworks and application lifecycle management. Proficient in tracking deliverables, preparing documentation, and coordinating with various teams to ensure deployment readiness and incident stabilization.