Training Specialist

ZEISS India; Ernakulam; On-site; INR 420,000 - 600,000; Full time

Job summary

ZEISS India seeks a Training Specialist in ophthalmic products to develop and deliver targeted programs for internal sales teams, customer care staff and service technicians. You will create instructional content, run hands-on sessions, and assess outcomes to ensure effective knowledge transfer.

This role collaborates across departments to improve product knowledge and customer service. This role requires strong communication skills, Malayalam fluency, and willingness to travel extensively, with

Qualifications

• Bachelor’s in optometry with 1-2 years relevant exp in ophthalmic product training.
• Excellent communication skills with proficiency in Malayalam.
• Willingness to travel extensively.

Responsibilities

• Training Internal Sales teams / Customer care / Fitter training.
• Training opticians through conferences / seminars.
• Hospital retail training of Doctors & Optometrists.
• Trouble shooting of non-adaptation cases.
• Facilitate premium Zeiss products dispensing and adoption.

Skills

Communication skills

Malayalam language

Education

Bachelor’s in Optometry

Job description

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Purpose of this position / Position summary :

This job role is responsible for developing and delivering training programs that enhance the technical skills and knowledge of employees or customers. They create instructional materials, conduct hands‑on training sessions, and assess learning outcomes to ensure effective knowledge transfer. By staying updated on industry trends and product advancements, they tailor training content to meet specific needs and improve performance. Their role involves collaborating with subject matter experts to design comprehensive curricula, facilitating workshops, and providing ongoing support to foster a culture of continuous learning and technical excellence within the organization.

Key Responsibilities :

• Building strong relationship with customer and forging strong confidence.
• Training of Internal Sales teams / Customer care / Fitter training.
• Training opticians through conferences / seminar.
• Hospital retail training of Doctors & Optometrist.
• Trouble Shooting of Nonadaptation cases.
• Getting premium Zeiss products dispensed easily.

Job Requirements :

Experience & Qualification Required:

• Bachelor’s in optometry with Min 1-2 years relevant exp in products training in ophthalmic segment
• Excellent communication skills + can speak Malayalam language.
• Person should be willing to travel extensively.