Application Specialist

Carl Zeiss India (Bangalore) Pvt. Ltd.; Chandigarh; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ZEISS India is seeking a dedicated professional to deliver product demonstrations, guide post-installation training, and provide customer support both on-site and remotely. The role involves collecting feedback for product enhancements and collaborating with Sales and Marketing at events to showcase sophisticated optics devices.

Education requirement includes a Bachelor of Optometry; the position emphasizes strong technical knowledge, customer engagement, and the ability to translate clinical

Qualifications

• Bachelor of Optometry preferred.

Responsibilities

• Product Demonstrations: Conduct engaging pre-sales demos, showcasing product features and benefits tailored to customer needs.
• Post Installation Training: Guide customers through setup and provide comprehensive product training, ensuring correct usage and device familiarity.
• Customer Support: Offer follow-up training and on-site or remote assistance, optimizing device usage and addressing any operational challenges.
• Feedback Collection: Gather customer feedback on product performance and share insights with the Product and Marketing teams for continuous improvement.
• Technical Troubleshooting: Provide technical support and resolve issues promptly, minimizing downtime and enhancing user experience.
• Collaboration: Work closely with Sales and Marketing by attending conferences, trade shows, and other events to demonstrate the device and engage directly with prospective users, providing expert technical insights.

Education

Bachelor of Optometry

Job description

Job Description

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India.

Responsibilities

• Product Demonstrations: Conduct engaging pre-sales demos, showcasing product features and benefits tailored to customer needs.
• Post Installation Training: Guide customers through setup and provide comprehensive product training, ensuring correct usage and device familiarity.
• Customer Support: Offer follow-up training and on-site or remote assistance, optimizing device usage and addressing any operational challenges. Share best practices and clinical insights to help customers achieve optimal outcomes with the device, fostering loyalty and long-term engagement.
• Feedback Collection: Gather customer feedback on product performance and share insights with the Product and Marketing teams for continuous improvement. Serve as the voice of the customer in internal discussions, providing insights that can inform product upgrades, or support materials.
• Technical Troubleshooting: Provide technical support and resolve issues promptly, minimizing downtime and enhancing user experience.
• Collaboration: Work closely with Sales and Marketing by attending conferences, trade shows, and other events to demonstrate the device and engage directly with prospective users, providing expert technical insights.

Education

Education: Bachelor of Optometry preferred

Your ZEISS Recruiting Team: Sikcha Chhetri Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS.

We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.