Training Specialist

Expert Panel; Delhi; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

High ownership

Growth opportunities

Competitive compensation

Job summary

Expert Panel in Delhi/Noida is seeking a Training Specialist to lead end-to-end training and quality initiatives for Sales and Client Servicing teams. You will report to the Training Manager.

Responsibilities include designing programs, onboarding, coaching, and ensuring alignment with business goals and customer experience standards. You will collaborate with Sales, Operations, HR, and Compliance to drive measurable improvements and training impact.

Qualifications

• 1-3 years of experience in training, quality, or learning & development roles.
• Prior experience training sales and/or client servicing teams (B2C/B2B).
• Strong understanding of sales processes, customer lifecycle, and service excellence.

Responsibilities

• Design, implement, and continuously improve training programs for Sales and Client Servicing Associates.
• Develop onboarding, refresher, and advanced training modules.
• Ensure training content aligns with business goals, compliance, and customer experience standards.
• Conduct regular training sessions, workshops, and certification programs.

Skills

Training

Quality management

Coaching

Presentation

Communication

Analytics

Sales processes

Customer lifecycle

Job description

Job Description:

We are looking for a Trainer/Training Specialist to lead end-to-end training and quality initiatives for our Sales and Client Servicing teams. You will report directly to the Training Manager.

Role: Trainer/ Training Specialist

Location: Delhi/Noida

Key Responsibilities

Training & Capability Building

• Design, implement, and continuously improve training programs for Sales and Client Servicing Associates
• Develop structured onboarding, refresher, and advanced training modules
• Ensure training content is aligned with business goals, compliance, and customer experience standards
• Conduct regular training sessions, workshops, and certification programs

Quality & Performance Management

• Define and monitor quality benchmarks for sales and client servicing interactions
• Work closely with operations and leadership to identify skill gaps and performance issues
• Drive measurable improvements in conversion, customer satisfaction, and compliance
• Implement feedback loops and coaching frameworks based on quality insights

Stakeholder Collaboration

• Partner with Sales, Operations, HR, and Compliance teams to ensure training effectiveness
• Support leadership with data-driven insights on training impact and quality outcomes
• Assist in change management initiatives related to processes, products, or systems

Required Qualifications & Skills

• 1-3 years of experience in training, quality, or learning & development roles
• Prior experience training sales and/or client servicing teams (B2C/B2B)
• Strong understanding of sales processes, customer lifecycle, and service excellence
• Excellent communication, presentation, and coaching skills
• Strong analytical mindset with the ability to track and report training impact

What We Offer

• High ownership and direct impact on business performance
• Fast-paced, growth-oriented work environment
• Competitive compensation and growth opportunities